Associate Director

Centrick Group; Manchester; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Associate Director to lead their Estate Management business in the North Region. This pivotal role involves managing a talented team, driving innovation, and ensuring high standards of customer service. With a focus on strategic planning and team development, you will play a crucial part in shaping the future of the business. The company offers a supportive and inclusive environment, fostering professional growth and a strong commitment to employee wellbeing. Join a team dedicated to making a difference in people's lives every day.

Benefits

Health and Wellbeing Support

25 Days Holiday + Bank Holidays

Enhanced Pension Scheme

Birthday Day Off

Increased Holiday Allowance with Service

Company Sick Pay

24/7 Mental Health Support

Volunteering Day for Charity

Perkbox Rewards

Qualifications

• Proven experience in leadership roles within estate management.
• Strong ability to foster team development and customer satisfaction.

Responsibilities

• Oversee daily operations of estate management in the North Region.
• Lead and mentor a team to deliver exceptional service and achieve KPIs.

Skills

Leadership

Customer Service Excellence

Estate Management

Team Development

Strategic Planning

Education

Degree in Management or related field

Job description

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.
We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!
We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?
Are you a dynamic leader with a passion for estate management and customer service excellence? We’re looking for an Associate Director to join our team and oversee the day-to-day operations of our Estate Management business in the North Region.

In this key role, you’ll manage a talented team of professionals, including an Operations Manager and Property Managers, ensuring we deliver the highest standards of service and build strong client relationships. As a senior leader, you’ll play a crucial part in driving innovation, enhancing value-for-money services, and shaping the overall direction of the business.

You’ll also be responsible for fostering team development, implementing effective processes, and influencing strategic business plans in collaboration with the wider senior leadership team. With a focus on achieving key performance indicators (KPIs), your efforts will directly impact the exceptional service we provide to our customers.

And what will you be doing?
No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

Leadership and Team Management:
• Actively contribute to the strategic direction of the business as a member of the senior leadership team, participating in decision-making processes and providing insights, collaborating with other senior leaders to develop and implement business strategies and initiatives
• Lead, mentor, and develop a team of Operations Manager and Property Managers, ensuring they are motivated and equipped to deliver exceptional customer service
• Set performance goals and conduct regular performance reviews to ensure team members meet or exceed expectations
• Foster a positive and collaborative team culture, encouraging open communication and continuous improvement

Operations Management:
• Oversee and ensure the effective delivery of property management services across the Northern region, maintaining high standards of quality and efficiency
• Influence the P&L and budget for the Northern region, ensuring financial targets are met
• Develop and implement service delivery strategies that align with the company's goals and objectives
• Monitor and evaluate service delivery performance, identifying areas for improvement and implementing corrective actions as needed
• Promote a safe working environment for both staff and clients, ensuring compliance with health and safety regulations and implementing necessary measures to mitigate risks
• Provide cost-effective services while maintaining high quality standards, ensuring excellent value for money for clients
• Support business growth and the successful integration of new developments into our portfolio
• Stay current with industry trends and best practices, incorporating them into the business as appropriate
• Promote a culture of continuous improvement within the team

Customer and Client Satisfaction:
• Foster a culture of excellent customer service, ensuring that all client interactions are handled professionally and effectively
• Develop and maintain relationships with key client contacts and in particular our key RMC developments ensuring that reports to clients are produced to a high standard and any risks are effectively managed and/or escalated to the B&EM Director
• Address and resolve client complaints and issues in a timely and effective manner

Training and Development:
• Develop and deliver training programs to ensure the team have the necessary skills and knowledge to perform their roles effectively
• Provide ongoing coaching and support to team members to help them achieve their full potential

Reporting:
• Prepare and present regular reports on team performance, including key metrics and insights
• Use data to identify areas for improvement and develop action plans to address any issues

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses.
• Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays!
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
• Celebrate Your Day: Take an extra day off on us for your birthday!
• Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service.
• Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us.
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions.
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards.

At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story. We want every candidate to feel valued, respected and supported every step of the way.If there’s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self.