Associate Customer Advocate

Aptean; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a motivated Customer Advocate to contribute to their Renewals team. This remote position involves managing the renewal lifecycle, collaborating with cross-functional teams, and advocating for customer needs. Ideal candidates will possess strong communication, negotiation skills, and a proactive approach to driving customer satisfaction.

Qualifications

• Strong communication skills for presenting at senior levels.
• Experience with contracts and legal negotiations is a plus.
• Ability to work independently and manage time effectively.

Responsibilities

• Manage the annual renewals process and oversee the renewal lifecycle.
• Work with stakeholders to negotiate pricing and manage customer inquiries.
• Track activities and build customer relationships for process improvements.

Skills

Motivation

Communication

Organization

Critical Thinking

Understanding of Business Functions

Tools

MS Office

CRM Tools

Job description

Overview

Customer Advocate UK remote

About the Role

The Customer Advocate (CA) is a key contributor to the Renewals team. The CA will proactively initiate the annual renewals process and manage all phases of the renewal lifecycle. This includes leading the renewal sales process with stakeholders, preparing, delivering, and negotiating pricing options, revising assets, obtaining quote/PO approvals, and filing paperwork.

The CA manages the renewal pipeline and works directly with Business Leaders, Account Management, Fulfillment, Finance & Services to gather updates and feedback related to renewals.

The CA is also expected to understand customer pain points and identify ways Aptean can add value and modernize their business, utilizing the Sales & Support Team and internal opportunities.

The CA will assist in negotiating and evaluating customer requests, advocating for the Aptean Value Proposition, and serving as the first point of contact for renewal inquiries via support lines, email, or ticketing systems.

Responsibilities include working closely with Renewal Analysts, managing negotiation processes, collaborating cross-functionally, tracking activities, owning product lines or accounts, building customer relationships, providing feedback for process improvements, and performing other duties as assigned.

About You

• Motivated, goal-oriented, and able to work independently
• Strong communication skills for presenting at senior levels and with customers
• Organized with the ability to prioritize and meet deadlines
• Understanding of other business functions and their role in renewals
• Experience with contracts and legal negotiations is a plus
• Proficiency with MS Office, CRM tools, and reporting
• Critical thinking skills for analyzing issues and decision-making
• Ability to identify improvements and support change initiatives

About Aptean

At Aptean, we aim to solve tomorrow’s challenges today with industry-specific software and excellent customer service. We serve over 10,000 organizations worldwide across more than 20 industries and 80 countries, providing ERP, supply chain, and compliance solutions tailored to various markets.

Our diverse team is our greatest asset, and we are committed to fostering a culture of diversity, equity, and inclusion, ensuring all employees can succeed regardless of background.