Associate, Client Services

Grade Level (for internal use): 07

Associate, Client Services | German or French fluent speaker

The Role

The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on-the-job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.

The Team

You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.

The Impact

Client Services Associates are the first point of contact for clients. You’ll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance, then this could be the role for you.

What’s in it for you

You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets. You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client-facing roles with our Sales and Customer Success teams.

Responsibilities

• Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
• Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
• Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
• On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client’s workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.

What We’re Looking For

• Ability to join in June 2025
• BSc or BA degree, or equivalent graduated no later than June 2025
• A background in Business, Economics or Finance is beneficial but not a necessity.
• Fluency in French or German languages.
• Excellent written and verbal presentation and communication skills.
• Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
• Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a “can do” attitude.

Right to work requirements

This role is limited to persons with indefinite right to work in UK.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.