Associate Client Service Specialist

Howden; West of England; On-site; GBP 22,000 - 29,000; Full time

Job summary

Howden in Bristol (UK) seeks a Client Services professional to provide operational support for health, risk and pension schemes including Private Medical Insurance, Group Life, Income Protection and pensions.

Core duties include administering schemes, liaising with insurers and clients, and producing written communications while maintaining accurate records in a fast-paced, regulated setting.

Qualifications

• UK insurance industry experience preferred but not essential.
• Experience with data handling and record keeping.
• Ability to produce clear correspondence (emails, reports).

Responsibilities

• Provide operational support for healthcare, risk and pension schemes.
• Administer insurance schemes and check calculations.
• Liaise with insurers, clients and colleagues.
• Create written correspondence including emails, letters and reports.
• Adhere to processes and maintain records accurately.
• Work in a high-volume, fast-paced environment with team collaboration.

Skills

Motivation and tenacity

Highly organised

People skills

Adaptability

Ownership

Relationship building

Desire to learn

Attention to detail

Tools

Microsoft Office

Teams

Job description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

By working closely with our prospects and clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

We are recruiting for Client Services vacancies in our Bristol office that will have responsibility for providing operational support to prospects and clients in relation to their healthcare, risk and pension schemes including Group Private Medical Insurance, Group Life Assurance, Group Income Protection and Group Personal Pension schemes.

Key aspects of the role include:

• Insurance scheme administration including manipulating data and checking calculations
• Liaising with stakeholders including insurers, clients and colleagues
• Creating written correspondence including emails, letter and reports
• Adhering to processes and accurate maintenance of records

Core skills required include:

• Motivation, tenacity, and a can-do approach
• Competent ability in respect of Microsoft Office including Teams
• Highly organised
• A personable approach
• Adaptability to change
• A desire to learn
• An ability to take ownership
• An ability to create new relationships and build credibility

You will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.

If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential.