Associate Claims Operations Professional

Travelers; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Associate Claims Operations Professional to join their dynamic team. This role offers a fantastic opportunity to kick-start your career in the insurance sector. You will support the claims function by managing data, streamlining processes, and engaging with clients. The company promotes a collaborative culture and provides flexibility with a hybrid work model. With a focus on customer experience and teamwork, you’ll gain valuable exposure to the insurance industry while contributing to meaningful projects. If you're eager to learn and grow, this position is perfect for you.

Benefits

Private Medical Insurance

Retirement Contributions

25 Days Holiday

Wellness Program

Volunteer Encouragement

Qualifications

• Relevant experience in a general insurance claims or support role preferred.
• Willingness to meet regional licensing or certification requirements.

Responsibilities

• Carry out administrative tasks and partial claim handling.
• Assist with MI and Analytics, financial control, and validation.
• Develop effective relationships with colleagues and customers.

Skills

Communication Skills

Organisational Skills

Excel Proficiency

Customer Relationship Skills

Education

GCSE or Equivalent

Tools

Microsoft Office

I90

Openbox

Lloyds Claims Systems

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Target Openings

1

What Is the Opportunity?

We’re excited to be hiring for an Associate Claims Operations Professional to join our team based in Redhill, London, Manchester, or Dublin.

This is a fantastic opportunity for someone eager to kick-start a career in the insurance industry. We’re looking for an individual with strong communication and organisational skills, and confidence using Excel.

In this role, you'll support our claims function—harvesting claims data, streamlining processes, and handling administrative tasks like setting up new claims. You'll join a collaborative team gaining exposure to the claims function and the wider insurance industry.

Travelers Europe offers flexibility for hybrid work, with employees working three days in the office and two days at home, subject to policy changes.

What Will You Do?

1. Carry out administrative tasks, partial claim handling, invoice approval, minor claim adjudication, and vendor activity coordination.
2. Assist with MI and Analytics, financial control, assessment, monitoring, and validation.
3. Support Claim teams across multiple locations to ensure operational resilience.
4. Meet or exceed service expectations for internal and external customers.
5. Develop effective relationships with colleagues, partners, customers, and agents.
6. Communicate actions and updates with managers and colleagues.
7. Perform other duties as assigned.
8. Act ethically at all times, ensuring compliance with training and certification requirements.
9. Maintain records of transactions to ensure fair treatment of customers, brokers, and others.

Our values—Be Committed, Be Connected, Be Creative, and Be Energised—guide our success and workplace culture.

To succeed, you should deliver excellent customer experiences, collaborate creatively, act as a role model, and fulfill commitments.

What Will Our Ideal Candidate Have?

• Relevant experience in a general insurance claims or support role (preferred).
• Knowledge of I90, Openbox, and Lloyds claims systems (preferred).
• Experience with data entry processes (preferred).
• Basic customer relationship skills.
• Intermediate communication skills.
• Willingness to meet regional licensing or certification requirements.

What is a Must Have?

• Minimum GCSE or equivalent education or relevant experience.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.

What Is in It for You?

• Private Medical Insurance: Single coverage upon employment, with options for dependents at your expense.
• Retirement: Company contributions to your Pension Plan, with options for additional contributions.
• Holiday Entitlement: Starting at 25 days, with options to purchase additional days.
• Wellness Program: Resources for physical and mental health, including counseling services.
• Volunteer Encouragement: Support for community involvement through matching gifts and volunteer rewards.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and encourage all qualified candidates to apply.

For questions about physical requirements, please contact us via email.

We reserve the right to fill the position at a level above or below the advertised level.

Learn more about our benefits at our website.