Associate Claims Operations Professional

Travelers Insurance Co. Ltd.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Associate Claims Operations Professional to join their dynamic team. This exciting role offers a unique opportunity for individuals eager to start a career in insurance, focusing on data management and process improvement. With a flexible hybrid working arrangement, employees can enjoy a balance of office and remote work. The ideal candidate will possess strong communication and organizational skills, as well as proficiency in Excel, while supporting the claims function and gaining valuable exposure to the insurance industry. Join a collaborative environment where your contributions will make a significant impact!

Benefits

Private Medical Insurance

Retirement contributions

Starting holiday entitlement of 25 days

Wellness programs

Volunteer and community engagement programs

Qualifications

• Experience in a general insurance claims or support role is preferred.
• Willingness to meet regional minimum competency requirements.

Responsibilities

• Perform administrative tasks and handle partial claims.
• Assist with management information and analytics.
• Develop effective relationships with colleagues and clients.

Skills

Communication Skills

Organizational Skills

Excel Proficiency

Customer Relationship Skills

Education

GCSE or equivalent

Tools

Microsoft Office

I90

Openbox

Lloyds claims systems

Job description

Associate Claims Operations Professional

Join to apply for the Associate Claims Operations Professional role at Travelers Europe.

About Us

Taking care of our customers, communities, and each other. That’s the Travelers Promise. With over 160 years of industry leadership, we foster a culture rooted in innovation and collaboration. Discover a place where you can love what you do and where you do it.

Target Openings

1

What Is the Opportunity?

We are hiring an Associate Claims Operations Professional in Redhill, London, Manchester, or Dublin. This role is ideal for someone eager to start a career in insurance, with strong communication, organizational skills, and proficiency in Excel. You will support our claims function by harvesting data, streamlining processes, and handling administrative tasks like setting up new claims. Join a collaborative team and gain exposure to the claims process and broader insurance industry.

Travelers Europe offers flexible hybrid working arrangements, typically three days in the office and two days remote, subject to change at company discretion.

Key Responsibilities

• Perform administrative tasks, handle partial claims, approve invoices, resolve minor disputes, and coordinate vendor activities.
• Assist with management information and analytics, financial control, assessment, and validation.
• Support Claims teams across multiple locations to ensure operational resilience.
• Meet or exceed service expectations for internal and external customers.
• Develop effective relationships with colleagues, partners, and clients to achieve organizational goals.
• Communicate actions clearly with managers and colleagues, considering impacts across disciplines.
• Perform other duties as assigned.
• Act ethically, complete necessary compliance training, and adhere to regulatory requirements, maintaining proper records of all transactions.

Our Values

Be Committed, Be Connected, Be Creative, and Be Energized. Embracing these values will contribute to your success and a positive work environment.

Ideal Candidate Profile

• Experience in a general insurance claims or support role is preferred.
• Knowledge of I90, Openbox, and Lloyds claims systems is advantageous.
• Experience with data entry processes is a plus.
• Basic customer relationship skills.
• Intermediate communication skills in writing and speaking.
• Willingness to meet regional minimum competency requirements (Ireland: Insurance Institute of Ireland; UK: CII studies).

Minimum Requirements

• GCSE or equivalent educational standard or relevant experience.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.

Benefits

• Private Medical Insurance, with options for dependents.
• Retirement contributions and optional additional contributions.
• Starting holiday entitlement of 25 days, with options to purchase more.
• Wellness programs including mental health support and resources.
• Volunteer and community engagement programs with matching gifts and rewards.

Employment Practices

Travelers is an equal opportunity employer committed to diversity and inclusion. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the role. For more information on benefits, visit our benefits page.