Associate Claim Operations Professional

Travelers Europe; Redhill; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension plan contributions

25 days holiday, potential to 35

Wellness programme and mental health

Volunteer matching gift

Job summary

Travelers Europe is seeking a Claims Operations assistant to provide transactional and partial claim handling support within a hybrid work setup. You will assist with administrative tasks, invoice approvals, minor adjudication, and vendor coordination.

You will also support MI and analytics, financial control, and validation, helping the Claims teams across multiple locations in Europe to meet service standards.

Qualifications

• General insurance claims knowledge or related support experience.
• Experience with I90, Openbox and Lloyds systems.
• Experience with data entry processes.
• Basic customer relationship skills.
• Strong written and oral communication skills.

Responsibilities

• Carry out administrative tasks and partial claim handling functions (invoice approval, minor adjudication) and vendor activity coordination.
• Assist with MI and analytics, financial control, assessment, monitoring and validation.
• Provide functional resiliency by supporting Claim teams across multiple locations in Europe.
• Meet or exceed service expectations of internal and external customers as agreed by the business.
• Develop and maintain effective working relationships with colleagues, partners, customers and agents to achieve goals.
• Communicate knowledge of actions with managers and colleagues to understand impacts on related disciplines.
• Perform other duties as assigned.

Skills

General insurance knowledge

I90/Openbox/Lloyds systems

Data entry

Customer relationship

Written and spoken communication

Education

GCSE or equivalent

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

Working as part of the Claim Operations team, you will assist the Claims function by providing a high level of transactional and partial claim handling support. In this role, you will ensure that all operational activities are delivered in a manner consistent with our internal and external services standards and best practice. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• You wiill:
• Carry out administrative tasks, partial claim handling functions, including invoice approval, minor claim adjudication (dispute resolution) and other activities which do not require certification, vendor activity co-ordination.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice.
• Provide functional resiliency by supporting our Claim teams based in multiple locations across Claim Europe.
• Achieves or surpass service expectations of internal and external customers as agreed by the business.
• Develop and maintain effective working relationships with colleagues, business partners, customers, agents and others to achieve organisational goals and create better outcomes.
• Openly communicate knowledge of actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Previous relevant work experience gained within a general insurance claims department or in a general insurance or financial services support role.
• Working knowledge of I90, Openbox and Lloyds claims systems.
• Experience of data entry processes.
• Basic customer relationship skills.
• Intermediate written and oral communication skills.
• As appropriate to location.
• Ireland: willingness to commence or maintain the Minimum Competency Requirements of the Insurance Institute of Ireland.
• UK: willingness to commence or continue Chartered Insurance Institute studies.

What is a Must Have?

• Minimum GCSE level or equivalent educational standard or relevant experience in a claims or claims support role.
• Working knowledge of Microsoft Office products such as Excel, Word and Powerpoint.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.