Associate Claim Operations Professional

Travelers; Redhill; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in property casualty insurance seeks a Claims Operations team member in Redhill. The role involves administrative tasks and partial claim handling, requiring excellent customer service skills and relevant experience. Join us for a culture of innovation and collaboration, with strong emphasis on personal and professional growth.

Benefits

Private Medical Insurance

Retirement Contributions

Holiday Entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Relevant experience in a general insurance claims department preferred.
• Intermediate written and oral communication skills.
• Willingness to meet regulatory requirements.

Responsibilities

• Assist in claim handling functions, including invoice approval and adjudication.
• Support the Claim teams across multiple locations.
• Ensure compliance with service standards and regulatory requirements.

Skills

Customer relationship skills

Communication skills

Data entry processes

Education

Minimum GCSE level or equivalent education

Tools

Microsoft Office

I90

Openbox

Lloyds claims systems

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Job Category: Claim

Target Openings: 1

What Is the Opportunity?

Working as part of the Claim Operations team, you will assist the Claims function by providing a high level of transactional and partial claim handling support. You will ensure that all operational activities are delivered in a manner consistent with our internal and external service standards and best practices.

What Will You Do?

1. Carry out administrative tasks, partial claim handling functions, including invoice approval, minor claim adjudication (dispute resolution), and other activities which do not require certification, vendor activity coordination.
2. Assist with MI and Analytics, financial control, assessment, monitoring, and validation, in accordance with team best practices.
3. Provide functional resiliency by supporting our Claim teams based in multiple locations across Claim Europe.
4. Achieve or surpass service expectations of internal and external customers as agreed by the business.
5. Develop and maintain effective working relationships with colleagues, business partners, customers, agents, and others to achieve organizational goals and create better outcomes.
6. Openly communicate knowledge of actions with managers and colleagues to consider and understand the impact on other disciplines.
7. Perform other duties as assigned.
8. Act ethically at all times, understanding all compliance and regulatory requirements by completing necessary training and certifications.
9. Ensure fair treatment of customers, keep adequate records of all transactions with customers, brokers, and other parties.

What Will Our Ideal Candidate Have?

• Relevant work experience in a general insurance claims department or similar support role preferred.
• Knowledge of I90, Openbox, and Lloyds claims systems preferred.
• Experience with data entry processes preferred.
• Basic customer relationship skills.
• Intermediate communication skills, both written and oral.
• Willingness to meet regulatory requirements, such as the Minimum Competency Requirements of the Insurance Institute of Ireland (Ireland) or CII studies (UK).

What is a Must Have?

• Minimum GCSE level or equivalent education or relevant experience in claims support.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint).

What Is in It for You?

• Private Medical Insurance: Single coverage on commencement, with options for dependents at your expense.
• Retirement: Core pension contributions plus potential for increased contributions based on your participation.
• Holiday Entitlement: Starting with 25 days, with options to purchase additional days up to 35 days annually.
• Wellness Programme: Tools, discounts, and resources to support your health and well-being, including mental health services.
• Volunteer Encouragement: Opportunities to give back through matching gift and volunteer rewards programs.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and the unique talents each individual brings to our organization.

If you have questions about the physical requirements of this role, please contact us via email.

Travelers reserves the right to fill this position at a different level than stated in this posting.

For more information on our benefits, visit our benefits page.