Associate Claim Operations Professional

The Travelers Indemnity Company; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading insurance company in London seeks a Claims Operations team member to assist in claims support and operational activities. The ideal candidate will possess relevant experience, GCSE education, and proficiency in Microsoft Office. An opportunity to join a culture focused on collaboration and innovation awaits.

Benefits

Medical insurance coverage

Retirement contributions and benefits

Minimum 25 days holiday

Wellness programs supporting mental and physical health

Volunteer and community engagement programs

Qualifications

• Relevant experience in a general insurance claims department or support role.
• Knowledge of I90, Openbox, Lloyds claims systems preferred.
• Willingness to meet local regulatory requirements.

Responsibilities

• Carry out administrative tasks and partial claim handling including invoice approval.
• Assist with MI and analytics, financial control, and monitoring.
• Support Claim teams across multiple locations in Europe.

Skills

Customer relationship skills

Intermediate communication skills

Education

GCSE or equivalent education

Tools

Microsoft Office applications

I90 claims system

Openbox claims system

Lloyds claims systems

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

Working as part of the Claim Operations team, you will assist the Claims function by providing high-level transactional and partial claim support. You will ensure that all operational activities are delivered in line with our service standards and best practices.

What Will You Do?

• Carry out administrative tasks, partial claim handling, including invoice approval, minor claim adjudication, dispute resolution, and vendor activity coordination.
• Assist with MI and analytics, financial control, assessment, monitoring, and validation, following team best practices.
• Support Claim teams across multiple locations in Europe to ensure operational resilience.
• Meet or exceed service expectations of internal and external customers.
• Develop and maintain effective relationships with colleagues, partners, customers, and agents to achieve organizational goals.
• Communicate actions clearly with managers and colleagues to understand impacts across disciplines.
• Perform other duties as assigned.
• Act ethically at all times, ensuring compliance with regulatory requirements through necessary training and certifications.
• Maintain records of all transactions with customers, brokers, and other parties, ensuring fair treatment.

What Will Our Ideal Candidate Have?

• Relevant experience in a general insurance claims department or support role.
• Knowledge of I90, Openbox, Lloyds claims systems preferred.
• Experience with data entry processes preferred.
• Basic customer relationship skills.
• Intermediate communication skills.
• Willingness to meet local regulatory requirements, such as the Minimum Competency Requirements in Ireland or CII studies in the UK.

What is a Must Have?

• GCSE or equivalent education or relevant experience in claims support.
• Proficiency in Microsoft Office applications.

What Is in It for You?

• Medical insurance coverage, with options to add dependents.
• Retirement contributions and benefits.
• Minimum 25 days holiday, with options to purchase more.
• Wellness programs supporting mental and physical health.
• Volunteer and community engagement programs.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and encourage candidates to apply. For questions about physical requirements, please contact us via email. We reserve the right to fill the position at a different level.

For more about our benefits, visit http://careers.travelers.com/life-at-travelers/benefits/.