Associate Case Manager

Northern Case Management Limited; Luton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Northern Case Management Ltd. is seeking an Associate Clinical Case Manager to join their team in Bury. The role focuses on improving clients' quality of life through tailored support, conducting assessments, and managing care processes. The ideal candidate will hold a recognized health qualification and have experience in managing neurological conditions, ensuring the clients receive the necessary support in a community setting.

Benefits

Competitive rates of pay

Free DBS

Paid induction and training

Excellent CPD opportunities

5 weeks paid annual leave

Pension scheme

Bonus scheme

Healthcare Top Up scheme

Travel and mileage allowance

Qualifications

• Hold a UK professional Health qualification (nurse, OT, etc.).
• Experience with neurological conditions.
• Knowledge of CQC standards and Mental Capacity Act.

Responsibilities

• Provide case management services to clients and families.
• Assess client needs and produce management plans.
• Recruit and manage support workers.

Skills

Communication

Organizational skills

Interpersonal skills

Teamwork

Self-management

Education

UK professional Health qualification

Tools

MS Word

Excel

Outlook

Job description

Northern Case Management have been established since 1997, founded to support people with acquired neurological damage (i.e. brain & spinal cord injury). In 1997 this level of support was almost unheard of but has since become an integral and incredibly important element of supporting people with acquired neurological damage.

We have an amazing opportunity for an Associate Clinical Case Manager to join us as at Northern Case Management.

Location: Bury

About the role:

The primary role of the Clinical Case Manager is to network cost effective services and resources on behalf of our clients to bring about an improvement in their quality of life. This includes assessing, facilitating, planning and advocating for their needs on an individual basis. This ensures that management is Client focused; that the most appropriate services are accessed; and that continuity, consistency and structure are maintained. Our work includes setting rehabilitation goals with Clients and support workers in the home environment; facilitating the client's and family's adjustment to the injuries; recruiting, training and supporting support workers; and managing care regimes

What you'll be working:

Ideally:

• Full time, 37.5 hours per week
• Mon to Fri office hours
• Hybrid/Remote

Please note this can be discussed at the interview

What you'll be doing:

Some of the main roles and responsibilities:

• Provide & maintain a case management service to a range of clients, families & Finance Deputies working within all NCM Policies, Procedures & supporting documentations.
• Assessment of Client Needs and Risks and Produce Case Management Plan and agree with the client and/or their representatives prior to providing active intervention.
• Produce action plans and goals with timeframes that are specific and relevant to the client.
• Establish and maintain a positive therapeutic working relationship with clients, families, Deputies and litigation solicitors.
• Produce and implement a Support & Rehabilitation Plan with specific guidelines for support workers to implement the support/rehabilitation program.
• Recruit, select & manage care/support workers.
• To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.
• Ensuring service user needs and business objectives are met.

What you'll have:

• Hold a UK professional Health qualification ie, nurse, OT, Physio Social Worker etc.
• Have some experience of neurological conditions and working in a community setting.
• Thorough knowledge of the CQC fundamental standards and key lines of enquiry.
• Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
• Ability to work as part of a team and as an individual. To provide direction support workers.
• Self-confidence and able to manage challenging situations.
• Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills.
• Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.
• IT literate. Use of MS Word, Excel and Outlook.
• Flexible, professional and positive approach to multi-site working.
• Proven reliability in terms of full attendance and timekeeping.
• Full UK driving licence.

What to look forward to:

• Competitive rates of pay
• Free DBS
• Paid induction and training
• Excellent CPD opportunities
• 5 weeks paid annual leave plus bank holidays and bonus loyalty days
• Regular supervision and appraisal
• Auto-enrolment into the Employer’s pension scheme
• Bonus scheme
• Healthcare Top Up scheme
• Travel and mileage allowance

Northern Case Management work closely with the client and their family or representative to provide tailored support packages for clients in their own homes and in the community.

NCM has continued to expand to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 10 case managers plus support staff at head office and manages over 250 care/support workers on behalf of Clients. NCM is determined to continually develop in order to provide intervention for as many people as possible.