Clinical Associate Case Manager (London and South Coast)

Bush & Co; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Bush & Co is seeking a Clinical Associate Case Manager to enhance our support for clients experiencing catastrophic injuries. This role involves quality assurance of medico-legal reports, directly impacting client care. With a focus on detail and legal expertise, successful candidates will thrive in a dynamic environment while contributing to a supportive team dedicated to making a difference.

Benefits

23 days holiday

Contributory pension

Healthcare scheme

Qualifications

• Minimum 5 years PQE in a relevant legal area within Clinical Negligence and Personal Injury.
• Experience in catastrophic injury litigation is essential.
• Ability to understand medico-legal aspects and cost calculations.

Responsibilities

• Proofread complex reports for quality assurance.
• Provide guidance to Associate Expert Witnesses.
• Ensure QA processes support client delivery.

Skills

Attention to detail

Organisational skills

Communication

Legal knowledge

Customer service orientation

Education

Qualified solicitor or barrister

Tools

Outlook

Word

Excel

Job description

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Clinical Associate Case Manager (London and South Coast), London

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Client:

Bush & Co

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d77219497d2a

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following life-changing injuries and supporting the legal and insurance industry to care for clients.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do, and making a difference in people’s lives.

The role of Expert Witness Quality Specialist is offered on a remote or hybrid basis (with some travel to the Daventry office).

THE PURPOSE OF THE ROLE

Using your expertise in, you will undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.

WHAT YOU WILL BE DOING

• Proofread highly complex reports and provide feedback to the Associates to ensure quality and robustness of the final product.
• Offer professional guidance to Associate Expert Witnesses with regards to their instructions and the legal process associated.
• Ensure all QA processes effectively support the delivery of services to the Company’s clients and customers.
• Work with and assist Associate Expert Witnesses to meet Deadlines and Service Level Agreements.
• Provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
• Assist in the provision of mentoring Associate Expert Witnesses within the remit of your role, as identified by Head of Medico Legal.
• Provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Medico Legal.
• Provide support to Bush & Co Reports Team, as identified by Head of Business Operations.

SKILLS AND EXPERIENCE REQUIRED

• Background in Civil Law, within the Clinical Negligence and Personal Injury sector and with experience of catastrophic injury litigation.
• Legal qualification: Qualified solicitor or barrister with at least 5 years PQE within a relevant legal area.
• Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
• Strong attention to detail and ability to focus.
• Ability to react to frequently changing time scales.
• Ability to identify the medico-legal aspects of the claim-cycle.
• IT skills – outlook, word, excel.
• Organisational skills.
• Line management experience advantageous but not essential.

PERSONAL ATTRIBUTES

• Rigorous, evidence-based professional, keen attention to detail
• Hardworking
• Driven to deliver outstanding customer service.
• Approachable, supportive & helpful
• Unified working across internal departments to deliver the service, Operations, Finance, CM’s, Governance
• Curious to find new ways to support stakeholders.
• Passionate to keep our injured clients at the centre of everything we do.
• Knowledgeable
• Confident communicator orally & in writing
• Strong attention to detail
• Integrity
• Resilient

*Please note, upon joining the business your job title will be Quality Assurance Specialist.

In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43 rd Best Small Employer in the UK for 2022.

You can find out more about us at www.bushco.co.uk