Associate Applications Engineer

N-able Technologies Ltd.; Dundee; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

N-able Technologies Ltd. is seeking an Applications Engineer in Dundee or Edinburgh to provide technical support and foster relationships with partners. The role requires strong technical knowledge, problem-solving skills, and excellent communication abilities to ensure partners maximize their investment in N-able products.

Benefits

Medical, dental and vision coverage

Generous PTO and observed holidays

2 Paid Volunteer Days per year

Employee Stock Purchase Program

Custom learning experience

Hybrid working model

Qualifications

• Proficient in Windows OS, file structure, registry, and event logs.
• Good knowledge in scripting, automation, networking, and virtualization.
• Prior experience supporting Remote Monitoring and/or PSA solutions is a plus.

Responsibilities

• Provide technical advice and guidance to partners.
• Create custom solutions to help partners meet their goals.
• Analyze complex partner needs and technical issues.

Skills

Problem-solving

Communication

Customer service

Proactive mindset

Technical knowledge

Education

Technical degree

Tools

VMware

Google Workspace

Job description

Why N-able

IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

We are looking for an ApplicationsEngineer to join our growing team in Dundee or Edinburgh. You bring a technical background coupled with a curious and inquisitive mindset. You are a creative problem solver, an avid learner, and a strong communicator. You will work with various teams within the Partner Success Department to ensure that our partners can effectively use our product solutions to unearth more value for their MSP business.

What You'll Do

• Use strong technical knowledge, problem-solving skills, and soft skills combined to provide an excellent and effortless support experience to internal teams and N-able partners.
• Proactively reach out to partners to understand their business, technology stack, and product usage, fostering strong relationships and ensuring engagement.
• Be responsible for providing technical advice and guidance to assigned partners, ensuring they are realizing the value of their investment in N-able products.
• Provide advanced onboarding assistance for partners with large or technically complex implementations and migrations.
• Help identify and communicate opportunities to further leverage the N-able platform.Analyse complex partner needs and technical issues to determine solutions.
• Recommend and demonstrate ways in which partners can leverage additional N-able products to improve their overall business success
• Act as a partner success advocate in technical discussions with Product Management and Development teams and serve as a technical leader within the team, providing guidance and upskill support to others
• Create custom solutions that will help partners reach their unique business and technical goals such as custom monitoring, automation, and reporting solutions
• Utilize knowledge of MSP and competitor products to aid customers in the migration to our platforms and accurately document partner interactions and project progress through designated tools

What You'll Bring

• A proactive and curious mindset, with the ability to engage partners, ask insightful questions, and explore their unique business and technical needs
• Proficient in Windows operating systems, file structure, registry, and event logs
• Good knowledge in scripting, automation, networking and virtualisation
• Prior experience supporting a Remote Monitoring and/or PSA solutions a plus
• Excellent verbal and written communication skills, with the ability to effectively speak to complex topics and consult with partners on their individual needs
• Strong self-management skills and outstanding customer service skills
• Proven experience with VMware, ESXi and Google Workspace will be a distinct advantage in this role.
• A technical degree would be a bonus

Purple Perks

• Medical, dental and vision coverage
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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