Associate Advisor

Wiley; Bognor Regis; On-site; GBP 24,000 - 30,000; Full time

Job summary

Wiley, a leader in research and learning, seeks a Customer Service Advisor for their Bognor Regis location. In this role, you'll process customer orders, handle inquiries, and maintain records, all while delivering excellent service. Join a team that values innovation and continuous learning, contributing to meaningful customer interactions.

Benefits

Meeting-free Fridays

Professional development initiatives

Fair and transparent pay

Competitive benefits

Qualifications

• Experience in customer service and office environments preferred.
• Organized, confident, and polite individual seeking a rewarding career.

Responsibilities

• Processing customer orders, pro-formas, and cancellations.
• Responding to customer queries via email, telephone, and post.
• Maintaining internal communication and identifying potential issues.

Skills

Customer Service

Organization

Communication

Tools

Microsoft Office

Job description

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The Wiley location in Bognor Regis is home to our award-winning European Distribution Centre (EDC), holding approximately 7 million books delivered across the EMEA region (Europe, Middle East, and Africa). We service individual consumer orders from our websites, internet bookstores, and high street shops, aiming to process requests within 72 hours from order to delivery.

Our teams based in Bognor include Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications, ERP delivery, and Distribution.

We are recruiting for a Customer Service Advisor in our busy department, known for excellent customer service. You will process various orders, raise credits, handle queries, and maintain updated accounts, all while meeting Service Level Agreements.

How you will make an impact:

• Processing customer orders, pro-formas, quotations, credits, and cancellations.
• Verifying customer accounts against received orders and processing to deadlines.
• Liaising with outsource partners for training and providing feedback.
• Responding to customer queries via email, telephone, and post.
• Creating and updating customer accounts according to policy guidelines.
• Maintaining internal and cross-departmental communication to update and inform relevant parties, and identifying potential issues.
• Performing general administrative duties as assigned by the manager.

Desired Skills:

• Experience as an organized, confident, polite individual seeking a rewarding career in customer service.

Experience in customer service and office environments is preferred but not essential, as full training will be provided.

• Experience working with various systems, especially Microsoft Office, and adaptable to new systems.

About Wiley:

Wiley is a leader in research and learning, committed to innovation and empowering knowledge seekers worldwide. With over 200 years of experience, we support personal, educational, and professional growth, breaking down barriers for discovery and development.

Our workplace promotes continuous learning and internal mobility. We value courageous teammates, innovation, and employee well-being, offering initiatives like meeting-free Fridays for focused work and professional development.

We ensure fair, transparent pay and competitive benefits. The salary range provided is an estimate based on the role's location and qualifications, with the final offer depending on various factors.

When applying, please attach your resume/CV for consideration.