Associate Account Manager - Dutch

Concentrix; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking an Associate Account Manager to oversee relationships with Dutch clients. In this entry-level role, you will manage client accounts, identify sales opportunities, and ensure customer satisfaction, reporting directly to a Sales Manager.

Qualifications

• Fluent in Dutch and English is required.
• Entry level position suitable for candidates with fresh insights.
• Familiarity with sales processes is advantageous.

Responsibilities

• Manage complex client accounts and ensure customer satisfaction.
• Achieve revenue-based quotas by managing client relationships.
• Identify opportunities for additional product sales.

Skills

Client Relationship Management

Negotiation

Problem Solving

Data Analysis

Job description

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Job Description

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues - Dutch clients
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager
  
  

Job Title:

Associate Account Manager - Dutch

Job Description

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues - Dutch clients
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager
  
  

Location:

GBR Liverpool - The Plaza, 100 Old Hall Street

Language Requirements:

Dutch (Required), English (Required)

Time Type:

Full time

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R1604445

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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