Associate Account Manager

ERSG Ltd; Bromley; On-site; GBP 35,000 - 65,000; Full time

Job summary

ERSG Ltd, established in 2008, is a leading staffing partner for energy and built environment sectors. This role focuses on client relationship management, delivery oversight and end-to-end offer management across key accounts in the UK.

You will act as the main contact for stakeholders, drive service reviews and ensure smooth placements. You will source candidates, draft adverts, screen CVs, check right-to-work, manage interview cycles and handle offers, while maintaining high service levels

Qualifications

• Experience in client relationship management and delivering services to stakeholders
• Proven ability to manage multiple hiring processes and deadlines
• Comfortable presenting to senior leaders and C-suite stakeholders

Responsibilities

• Act as the main point of contact for client stakeholders and hiring managers.
• Lead regular service reviews to ensure alignment with the client service level agreement.
• Network within the existing client account to identify new leads across different departments.
• Account related administrative tasks, e.g. payroll, invoices, timesheets, travel, accommodation, etc.
• Source high-quality talent using internal databases, LinkedIn Recruiter, job boards and referrals.
• Draft and post engaging job adverts to attract talent.
• Review CVs and conduct phone screenings to assess candidate suitability and motivation.
• Check right-to-work documentation, qualifications and references.
• Manage the end-to-end interview cycle, preparing both the client and candidates for feedback.
• Handle final offers, package negotiations, and counter-offer situations to ensure high fill rates.
• Act as the escalation point for any service delivery or placement issues.

Skills

Delivery targets

Resilience under pressure

Excellent communication

Fluent English

Job description

Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia.

Key Responsibilities

Client Relationship & Account Retention

• Act as the main point of contact for the client stakeholders and hiring managers.
• Lead regular service reviews to ensure alignment with the client service level agreement.
• Network within the existing client account to identify new leads across different departments.
• Account related administrative tasks, e.g. payroll, invoices, timesheets, travel, accommodation, etc.

Delivery Management

• Source high-quality talent using our internal database, LinkedIn Recruiter, job boards internal databases and referrals.
• Draft and post engaging job adverts to attract talent.
• Review CV’s and conduct phone screenings to assess candidate suitability and motivation.
• Check right-to-work documentation, qualifications and references.

Offer Management

• Manage the end-to-end interview cycle, preparing both the client and candidates for feedback.
• Handle final offers, package negotiations, and counter-offer situations to ensure high fill rates.
• Act as the escalation point for any service delivery or placement issues.

About you:

• Motivated by hitting delivery targets and earning commission.
• Tenacious and resilient, not easily phased by setbacks and comfortable in high pressure situations.
• Excellent verbal and written communication skills; confident presenting to senior leaders and C-suite stakeholders.
• Ability to manage multiple hiring processes simultaneously under tight deadlines.
• Proven fluency in English; additional languages are a bonus.