Associate

Workman Llp; West of England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Study support

Discretionary annual bonus

Healthcare, life insurance & wellness

Birthday off & extra holidays

Gym membership

Social events

Referral bonus

Job summary

Workman LLP is seeking a Property Operations Manager to oversee a diverse portfolio of mixed-use properties, maximizing value through proactive property management, legal compliance, and high tenant satisfaction.

You will manage landlord and tenant relationships, prepare client reports, oversee rents and service charges, progress landlord consents, ensure legislative compliance, and support on-site and regional facilities teams.

Qualifications

• MRCIS or equivalent property management qualification.
• Proactive, practical, and positive approach to work.
• Excellent professional communication skills.

Responsibilities

• Oversee and manage the Landlord and Tenant relationship.
• Prepare formal and detailed Client reports on the property management service.
• Ensure all rents and service charges are accurately raised and collected.
• Oversee service charge expenditure while ensuring lease obligations are met.
• Progress tenant applications for Landlords consents to alterations, sublet or lease assignments.
• Collaborate with FM team to ensure legislative compliance across properties.
• Assist clients with due diligence in property acquisitions and disposals.
• Undertake regular inspections to ensure tenant lease compliance.
• Read leases and maintain accurate data in the property management system.
• Support on-site management staff and the Regional Facilities Team.
• Carry out other property management duties as reasonably requested by the Client.

Skills

Communication skills

Proactive attitude

Strong work ethic

Education

MRCIS or equivalent property management qualification

Tools

Tramps

Qube

Yardi

Horizon

Re-leased

Job description

About the role

Responsible for managing the daily operations of a diverse property portfolio consisting of mixed used properties.

Your key objective is to maximize the value of the landlord’s investment through proactive property management strategies, ensuring legal compliance and maintaining high tenant satisfaction.

The role will require regular and direct communication with Clients and the supervision of a graduate and on-site staff such as Building Managers and Facility Managers.

Duties and Responsibilities

• To oversee and manage the Landlord and Tenant relationship.
• Prepare formal and detailed Client reports on the property management service.
• Ensure all rents and service charges are accurately raised and collected.
• You will prepare and oversee the service charge expenditure while ensuring tenants comply with all lease obligations.
• To progress tenant applications for Landlords consents to carry out alterations, sublet or to assign their lease.
• Working with FM team to ensure all properties are fully compliant with legislation.
• Assisting clients with due diligence in the acquisition and disposal of properties.
• Undertake regular inspections of properties to ensure tenant compliance with lease obligations in relation to use and maintenance.
• Reading of leases and maintaining accurate data in the property management system.
• Support and assist on-site management staff and the Regional Facilities Team.
• Any other property management duties as reasonably asked for by the Client.

What matters most in this role

Building and maintaining strong professional relationships with clients, tenants and colleagues is paramount to your success. Proactiveness and going above and beyond is expected.

Clients may lean on your professional advice and support in connection with value enhancement projects, rent reviews, lease renewals, and take the lead to dispute resolution.

Cross-selling some of our specialist services and utilizing knowledge from our Sustainability and Building Surveying teams whilst introducing Placemaking initiatives alongside our Activate team, will help cultivate all the professional services we offer.

What we expect of you

• MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio..
• A proactive, practical, and positive approach to work is required with a willingness to help others who need additional support.
• Excellent and professional communication skills..
• Demonstrate authentic passion, ambition, and a strong work ethic.
• Be proficient in the use industry software such as Tramps, Qube, Yardi, Horizon and Re-leased.

Why Workman?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

Our core belief

To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right.

Even though we’re in the property business, we’re all about the people.

We live and breath our core values.

• Collaboration
• Empowerment
• Autonomy
• Integrity

Equal opportunities

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.