Associate

Workman LLP; Glasgow; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Study support

Discretionary bonus and salary reviews

Healthcare, life insurance & wellness

Long service holidays & birthday off

Gym membership & cycle to work

Social events & referral bonuses

Job summary

Workman LLP in the UK is seeking a senior property manager to oversee a diverse portfolio and lead client relationships with landlords and tenants. You will drive value through proactive strategies, ensure lease obligations are met, and support on-site teams delivering strategic projects.

We expect a proactive leader with landlord/tenant knowledge, strong communication, and experience with property management software (Tramps, Qube, Yardi, Horizon, Re-leased). Hybrid working available.

Qualifications

• Experience in managing a diverse property portfolio.
• Strong landlord & tenant knowledge.
• Ability to develop junior team members and lead by example.
• Excellent communication with clients, tenants and colleagues.

Responsibilities

• Assist Client lead with management of Client relationship and portfolio-wide matters.
• Ensure rents and service charges are raised and collected per KPI.
• Prepare service charge expenditure and reconciliations.
• Build relationships with tenants, owners and local authorities.
• Work with Insurance Team on claims and FM team on compliance.
• Oversee due diligence in acquisitions and disposals.
• Read leases and manage data in the PM system.
• Manage on/off boarding of new purchases and disposals.

Skills

Client relationship management

Landlord & Tenant knowledge

Leadership / mentoring

Communication skills

Proactive problem solving

Property management software

Education

MRCIS or similar qualification

Tools

Tramps

Qube

Yardi

Horizon

Re-leased

Job description

About the role

Responsible for overseeing and managing the daily operations of a diverse property portfolio. The role will require you tot take a lead role in building and maintaining the relationship with the Client.

Your key objective is to protect the value of the landlord’s investment through proactive property management strategies and ensuring the tenant’s obligations under the leases are carried out.

The role will require regular communication with institutional fund management clients and help lead the implementation of strategic projects, while supporting on-site staff such as Building Managers and Facility Managers deliver them.

What matters most in this role

Building and maintaining strong professional relationships with clients, tenants and colleagues is paramount to your success. Proactiveness and going above and beyond is expected.

Leading by example, you will assist junior members of the team to resolve complex matters and dispute, helping guide their decision making while encouraging autonomy.

Cross-selling some of our specialist services and utilising knowledge from our Sustainability and Building Surveying teams whilst introducing Placemaking initiatives alongside our Activate team, will help cultivate all the professional services we offer.

Duties and Responsibilities

• Assist the Client lead with the management of the Client relationship and all portfolio wide matters including monthly fund reporting and quarterly KPI reporting.
• Ensure all rents and service charges are accurately raised and collected in accordance with Client KPI’s.
• Preparation and administration of service charge expenditure and reconciliations.
• Work closely with the Client to establish and maintain strong relationships with tenants, adjacent property owners and local Authorities.
• To work with the Insurance Team on progressing property and public liability claims.
• Working with FM team to ensure all properties are fully compliant with legislation.
• Assisting Clients with due diligence in the acquisition and disposal of properties.
• Undertake regular inspections of properties to ensure tenant compliance with lease obligations in relation to use and maintenance.
• Reading of leases and maintaining accurate data in the property management system.
• Dealing with complex tenant application for consent to assign, sublet and alter.
• Project manage the on/off boarding of new purchases and disposals.
• Any other property management duties as reasonably asked for by the Client.

What we expect of you

• MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio.
• Strong Landlord and Tenant knowledge.
• A proactive, practical, and positive approach to work is required with an ability to develop team members.
• Excellent and professional communication skills with an ability to build gravitas with Clients is paramount.
• Be personable with established client facing capabilities.
• Demonstrate authentic passion, ambition, and a strong work ethic.
• Be proficient in the use industry software such as Tramps, Qube, Yardi, Horizon and Re-leased.

Why Workman?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

Our core belief

To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right.

Even though we’re in the property business, we’re all about the people.

We live and breath our core values.

• Collaboration
• Empowerment
• Autonomy
• Integrity

About Workman

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

Equal opportunities

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.