Assistant Wheelchair Operations Officer

Enfield Council; Wormley; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

LGPS (Local Government Pension Scheme)

Up to 32 days annual leave + 8 publicH

Remote/office blend for most roles

Interest free season ticket loan

Training and professional development

Employee Assistance Programme

Health and leisure discounts and bike-

Job summary

Enfield Council is seeking an Assistant Wheelchair Operations Officer to support the day-to-day delivery of the Wheelchair Service at Enfield Civic Centre. You will coordinate repairs, servicing, deliveries and collections, maintain records, process orders and invoices, and monitor performance information.

The role requires strong customer service, communication and organisational skills, with a focus on accuracy and regulatory compliance.

Qualifications

• Experience working in a busy customer-focused environment.
• Ability to interact confidently and professionally with a wide range of stakeholders.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Experience maintaining accurate records using databases or case management systems.

Responsibilities

• Coordinate wheelchair repairs, servicing, deliveries and collections.
• Provide essential administrative, operational and financial support to the service.
• Act as a first point of contact for service users, carers, healthcare professionals and partner organisations.
• Process orders and invoices and monitor performance information.
• Contribute to service improvement while ensuring GDPR and information governance compliance.

Skills

Customer service

Communication skills

Organisation

Tools

SAP

Neptune

APW

Job description

As the Assistant Wheelchair Operations Officer, you will play a key role in supporting the day-to-day delivery of Enfield's Wheelchair Service, helping to ensure residents with mobility needs receive a responsive, efficient and high-quality service. Based at Enfield Civic Centre, you will provide essential administrative, operational and financial support, acting as a first point of contact for service users, carers, healthcare professionals and partner organisations. You will coordinate wheelchair repairs, servicing, deliveries and collections, maintain accurate records and databases, process orders and invoices, monitor performance information, and contribute to service improvement initiatives, all while ensuring compliance with council policies, information governance requirements and GDPR standards. Enfield Council is committed to delivering excellent public services that improve the lives of residents and strengthen local communities. We are proud to be an organisation that values innovation, collaboration and continuous improvement, ensuring that our services are responsive to the diverse needs of one of London's largest boroughs. Our values of taking responsibility, being open, honest and respectful, actively listening and learning, and working together to find solutions are at the heart of everything we do. Joining Enfield Council means becoming part of a supportive and inclusive workplace where your contribution can make a meaningful difference every day. The successful candidate will have experience working in a busy customer-focused environment and demonstrate a strong commitment to providing excellent customer service. You will possess excellent communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders, while handling enquiries, requests and complaints effectively. Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines are essential. You will be confident using Microsoft Office applications, including Word, Excel and Outlook, and experienced in maintaining accurate records using databases or case management systems. We are looking for a proactive, adaptable and solution-focused individual who can work both independently and collaboratively as part of a team. Experience within a wheelchair service, equipment service, healthcare, social care or a similar operational setting, along with knowledge of systems such as SAP, Neptune or APW, would be advantageous. In return, we offer a rewarding opportunity to make a genuine difference to the lives of some of our most vulnerable residents while developing your career within a supportive and forward-thinking local authority. You will join a dedicated team that values collaboration, learning and continuous improvement, with access to a wide range of training and professional development opportunities to help you reach your full potential. Alongside a comprehensive benefits package, including generous annual leave, membership of the Local Government Pension Scheme and employee wellbeing support, you will benefit from a positive working environment where your skills, contribution and commitment to excellent service delivery are recognised and valued., We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.