Assistant Trust Officer Master

The Citco Group Limited; Saint Helier; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Citco Group Limited in Jersey is seeking a client services administrator to manage a portfolio through onboarding to liquidation, including FATCA/CRS compliance and payment processing. This office-based role runs 9:00 to 17:15 at Grenville Street, St Helier.

You will ensure service quality through regular client contact, prioritise onboarding/closedowns, and support the board to meet financial targets. Strong organisation and communication skills are essential.

Qualifications

• At least 3 years of relevant industry experience.
• Strong attention to detail and accuracy.
• Committed to excellent client service and timely information sharing.
• Able to adapt to changing demands and responsibilities.

Responsibilities

• Manage a portfolio of clients from onboarding to liquidation, including FATCA and CRS and bank payments.
• Office-based role: 9am–5:15pm at Citco Jersey Limited, Grenville Street, St Helier.
• Ensure service quality and timely delivery through regular client contact.
• Prioritise onboarding/closedowns as urgent when required.
• Support the board to meet financial targets, e.g. raise invoices for time spent outside fixed fees.
• Adhere to Citco policies, procedures and internal controls.
• Assist accounts with receivables to help MD meet targets.
• Coordinate with accounts prep teams to prepare financial statements and tax returns; arrange signing/minuting/file filing.
• Maintain diary prompts to chase outstanding matters; manage filing, shredding, scanning, etc.
• Follow established work standards; complete weekly timesheets and submit by 11am Monday.

Skills

Attention to detail

Excellent communicator

Highly organised

Adaptable

Team player

Tools

Microsoft Office

Job description

Job Description

About the Team & Business Line:

For over 75 years Citco has developed an ethos of service excellence and partnership in corporate fiduciary and administration that our clients rely upon. Through our global office network we provide a full suite of corporate administrative services to set up, administer and maintain corporate entities throughout their life cycle.

Working with our Corporate Solutions team, you will work with multinationals, corporates and private clients to provide critical support that helps them meet the increasing regulatory and compliance requirements that shape the industry.

Responsibilities

• You will manage a portfolio of clients and deal with all aspects of the administration from take on to liquidation, including FATCA and CRS requirements, regular reviews, statutory work and bank payments as well as client contact by telephone, email and letter
• This is an office based position; 9am to 5.15pm at the premises of Citco Jersey Limited in Grenville Street, St Helier, Jersey
• You will ensure service quality and timely delivery by regularly contacting with clients in order to achieve operational excellence and build long -term business relationships
• Any onboardings or closedowns you are made responsible for are to be completed promptly. Where you are assisting in the onboarding or closedown of an entity, this is to be prioritised as urgent
• You will support the board and take corrective measures where needed in order to meet Citco’s financial targets, e.g. raise time spent invoices where administration carried out is outside of the fixed fee agreement
• You will be aware, execute and ensure adherence of applicable Citco policies, procedures and internal controls
• You will constantly take measures to improve accounts receivable where possible in order to assist the MD to meet Citco’s financial targets
• You will liaise with the accounts preparation teams and answer any queries raised promptly, ensure the accounts preparation team have everything they need in order to prepare financial statements in order to prepare tax returns etc. Arrange for accounts to be signed, minuted and filed (if applicable) once received
• You will use diary prompts to make sure that all outstanding matters are regularly chased and / or actioned. Keep on top of filing, shredding, scanning etc. and all client matters
• You will follow existing work standards, procedures and systems in order to optimise work processes and ensure service quality. Complete timesheets on a weekly basis and submit prior to 11am Monday of the following week

Qualifications

• You have at least 3 years of relevant industry experience
• You pay close attention to detail
• You are committed to prioritising excellent client service; ensure client information is shared in a timely manner plan & prioritise the achievement of agreed deadlines, with regular reviews of progress
• You know how to adapt to changing demands and responsibilities of the role
• You are highly organised and are able to work successfully by yourself or within the team
• You are highly proficient with Microsoft Applications
• You can display a “can do” attitude and are an excellent communicator