Assistant Technical Officer - Arts & Humanities Resource Centre

Manchester Metropolitan University; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days leave (Pro-Rata for part-time)

Lifeworks staff discounts

Cycle to work scheme

PPE provided

Buddy system

Ongoing training

Staff benefits

Job summary

Manchester Metropolitan University is seeking an Assistant Technical Officer to support its Arts & Humanities Resource Centre. You will join a diverse team of technical staff, handling counter services, equipment use, and user support to enhance learning, teaching, research, outreach and enterprise activities.

The role emphasizes technical engagement, flexible working, and involvement in internal events to broaden skills.

Qualifications

• Interest in working in a technical environment.
• Experience or enthusiasm for AV equipment and related systems.
• Willingness to engage with learning and skill development.

Responsibilities

• Operate counter services and deliver excellent customer service.
• Issue resources using current operating systems.
• Advise and demonstrate equipment use to users.
• Maintain stock levels and assist with procurement.

Skills

AV equipment

Customer service

Job description

Our team comprises approximately 200 technicians across the University. We provide specialist support to undergraduate and postgraduate students and the student experience is at the heart of what we do.

The services we provide underpin a wide variety of academic programmes and we deliver this support via specialist laboratories, workshops, design studios and contemporary arts facilities.

Our technical staff provide a high level of expertise and technical knowledge, playing a key role in supporting students in their studies and project work.

We also provide support for research, consultancy and knowledge exchange activities.

We are a forward-looking service, committed to a culture of continuous improvement and service excellence.

Role

This is an opportunity for an individual looking for a challenging and exciting role. We are seeking to appoint an Assistant Technical Officer, with an extensive knowledge of Audio and Visual equipment (including Filmmaking, Photography, Broadcasting and Audio equipment) within our Arts & Humanities Resource Centre at Manchester Metropolitan University.

Youwill join a diverse team of technical staff, supporting the effective running of the service, supporting learning, teaching, research, outreach and enterprise activities.

About You:

Working in the Resource Centre team as a member of Technical Services the role holder will undertake counter services, the safe use of equipment and operate systems alongside general housekeeping. You should have an interest in working in a technical environment.

Other duties will include:

• Supporting a counter service in the resource centre by delivering excellent customer service.
• Issuing resources using current operating systems.
• Advising and demonstrating to users.
• Stock management and procurement.

Having a flexible approach to work, strong communication skills and a commitment to quality service are essential to this role.

Participation in internal technical events to widen your skills and knowledge are encouraged.

For informal queries about the position, please get in touch with Willow Dill-Russell – [e-mail]

Incentives

• In addition to joining a great team in a varied role, we offer 25 days annual leave (Pro-Rata for Part-Time Roles), plus bank holidays, plus Christmas shutdown.
• Staff have access to Lifeworks, which offers support to staff and many discounts on the high street.
• Travel to work using loans and discounts or the cycle to work scheme are available.
• Personal Protective Clothing is provided
• Buddy system.
• Comprehensive ongoing training.
• Staff benefits

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.