Assistant Team Leader

Pasta Evangelists Ltd; St Albans; On-site; Full time

Job summary

A leading company in food retail is seeking an Assistant Team Leader for their St Albans location. The role involves supporting the Team Leader in managing kitchen operations, ensuring health and safety compliance, and providing excellent customer service. Ideal candidates will thrive in a fast-paced environment, have a passion for quality, and enjoy working in a team. Opportunities for growth within the organization and a range of perks are offered.

Benefits

Monthly bonus according to site performance

Regular team socials

Free Pasta Evangelists products

Referral Scheme bonus

Cycle to work scheme

Development Opportunities

Qualifications

• Experience in a fast-paced kitchen or food retail environment.
• Strong desire to deliver quality customer experience.
• Ability to solve issues proactively.

Responsibilities

• Assist Team Leader in daily management of kitchen operations.
• Ensure compliance with Food/Health and Safety regulations.
• Coach and support team members.

Skills

Customer Focus

Communication

Problem Solving

Team Management

Attention to Detail

Job description

Assistant Team Leader

Department: Takeaway

Employment Type: Full Time

Location: Cloud Kitchen - St Albans

Reporting To: Team Leader/Multi Site Manager

Compensation: £12.50 - £13.50 / hour

Description

Assist the Team Leader in the management of the day to day aspect of the Pasta Evangelists Kitchen. Make sure that Food/Health and Safety regulations are complied and collaborate coaching, supporting and motivating all employees.

Opening hours: from 10.00am to 2.00am from Monday to Sunday

What you'll do at Pasta Evangelists:

• Attend meetings when required
• Embrace and embed new changes in PE systems and processes.
• Help the Team Leader to train the new starters according to the company guidelines.
• Coaching and supporting team members in their development. Highlights high performing individuals.
• Track team absences and report them to your Team Leader.
• Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and report to your Team Leader in case corrective actions are required.
• Help to create a customer focused environment.
• Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
• Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
• Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
• Assist the Team Leader in the communication of Sales Goals, striving to consistently exceed sales targets.
• Train the team on all new products enabling them to drive sales.
• Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
• Review all daily paperwork to ensure compliance and report to the Team Leader where necessary.

Who you are:

• You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
• You are customer-focused, and enjoy interacting with customers.
• You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them!
• You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
• You are hugely detailed oriented and don’t ever cut corners
• You love working in a team and helping to manage other chefs in the kitchen!
• You can clearly communicate both verbally and in writing
• ... A pasta lover!

What we can offer:

• £12.5 per hour - £13.5 per hour from midnight onwards
• Monthly bonus according to site performance
• Join a dynamic, fast-moving & diverse team
• Regular team socials
• Free Pasta Evangelists products
• Referral Scheme bonus
• Cycle to work scheme
• Development Opportunities - you can grow inside the business