Assistant Surveyor

Jll; Highgate; On-site; GBP 26,000 - 43,000; Full time

Job summary

JLL in Highgate is seeking a Property Administrator to support the Property Delivery team within the Property Management department. The role involves assisting with service charge budgets, tenant queries, and lease obligations, while liaising with accounts, data, and other PM teams to deliver comprehensive property management services for occupiers and clients.

You will contribute to client reporting, attend meetings, and support initiatives such as sustainability reporting and rates

Qualifications

• Experience in property management or related education/background.
• Strong customer service and organisational skills.
• Ability to liaise with accounts, data and field teams to manage rent, service charges, and invoicing.

Responsibilities

• Assist in service charge budgets and reconciliations.
• Respond to tenant queries on service charge, rent, insurance, etc.
• Support occupier engagement activities and organise tenant meetings.
• Advise on repairing obligations in leases and ensure obligations are fulfilled.
• Assist with licences/wayleaves and contribute to client reporting.
• Attend client meetings to run through management reports.
• Support sustainability reporting and rates mitigation initiatives.
• Coordinate with other PM teams (finance/IFM/Data) for surveying activities.
• Assist with property and site presentation inspections.
• Check and approve invoices to support property management teams.
• Review demands to be raised to tenants.

Skills

Customer service

Organisation skills

Lease terms knowledge

Job description

Property Delivery team is part of the Property Management department. The team are responsible for managing the property estate for their clients, with a focus on delivering industry leading management of their client's properties, contributing to the Centre of Excellence and maintaining strong relationships with each client. This is an exciting role for anyone who has experience in property management (whether that be practical or through education), preferably with knowledge of lease terms and is currently a property administrator or a recent graduate with education or experience within real estate, that is looking for their first career move. Whilst you are expected to assist the client team you will sit within, you will also be liaising with the accounts team in regards payments and raising rents, liaising with the Data team in respect of database changes and invoice authorisation, as well as dealing with landlords and tenants. General expectations will include

• Assisting to prepare service charge budgets and reconciliations alongside FMs and lead surveyor including applying the tenant apportionments and reviewing notes for service charge packs.
• Responding to any tenant queries on service charge, rent, insurance etc.
• General support for Occupier engagement activities including organising and attending tenant meetings
• Advising on repairing obligations in leases. Work with tenants to ensure their lease obligations fulfilled whilst promoting a \"partnering\" approach
• Assist in management & preparation if licences/wayleaves etc and assist in driving additional fees
• Assist in providing Surveying input into client reporting
• Attending client meetings to run through management reports.
• Coordinating and supporting on client initiatives such as sustainability reporting and rates mitigation
• Working with other PM teams (finance/IFM/Data etc.) for surveying specific activities to deliver property management services for occupiers and clients
• Assist with property and site presentation inspections
• Checking and approving invoices as required to support the property management teams
• Checking demands to be raised to tenants including ad hoc recharges.
• Strong customer services skills and the ability to deal with clients and colleagues at all levels.
• Organisational skills with the ability to work on several properties or tasks at one time whilst adhering to client KPIs.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.