Assistant Store Manager, Wembley

Crocs, Inc.; Wembley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate retail leader to drive exceptional customer experiences and team performance. In this dynamic role, you will engage with consumers, support team members, and uphold the brand's values while managing daily retail operations. Your leadership will inspire a collaborative environment, ensuring sales targets are met and customer satisfaction is prioritized. If you thrive in a fast-paced retail setting and are excited about creating memorable shopping experiences, this opportunity is perfect for you.

Qualifications

• 2-3 years of retail experience, preferably in leadership roles.
• Proven leadership and communication skills in English and local language.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model.
• Lead the store team to meet and exceed performance metrics.

Skills

Retail Experience

Leadership Skills

Communication Skills

Customer Service

Proficiency in MS Office

POS System Management

Job description

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What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Establish and nurture relationships with consumers, team members, and the community, demonstrating a passion for selling and finding innovative ways to engage with consumers
• Leads the store team in meeting and exceeding performance metrics, including sales, consumer service and charms
• Coordinate, delegate, prioritize and meet store deadlines and follow up on daily activities
• Contribute to creating an enjoyable team environment that encourages sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, and maintaining cleanliness and recovery standards
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience, with a preference for candidates with previous store leadership roles
• Proven leadership skills, with a drive to challenge, empower, and achieve team results
• Proven communication skills in local language and English (written and verbal) to successfully connect with store team, operations managers, district managers & corporate partners
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.