Assistant Store Manager - Stirling (40 hours)

Rituals Cosmetics; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a leading cosmetics company as an Assistant Store Manager in London. You will motivate a team to provide exceptional customer experiences while supporting daily store operations. This role emphasizes leadership, customer engagement, and team development, offering you the chance to grow your career in retail.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail/hospitality.
• Strong skills in motivating and managing teams.
• Experience in driving behavioral change and developing others.

Responsibilities

• Motivate and lead the store team to deliver exceptional customer experiences.
• Support Store Manager in daily operations and team development.
• Ensure performance standards and customer satisfaction goals are met.

Skills

People management

Communication

Motivation

Coaching

Decision making

Problem-solving

Job description

Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.

Share your talents

Please note this role is based in Stirling, Scotland.

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

Bring all of you

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.