Assistant Store Manager (Retail)

TN United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

As an Assistant Manager at a leading optician, you will lead a team to enhance customer experiences and manage store operations. With a focus on customer service and team development, you will play a key role in the store's growth while benefiting from extensive training and career development opportunities.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Opportunities for career development

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience in a customer-facing role.
• Leadership or coaching experience with a team.

Responsibilities

• Lead and inspire the team to deliver exemplary customer journey.
• Manage store operations and clinical activities.

Skills

Customer Service

Leadership

Coaching

Job description

About the role

As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and implement the store's commercial plan, contributing to the business’s growth and improvement.

Your responsibilities will include customer service, store operations, and clinical activities such as patient pre-screening, dispensing, and accuracy checks. You will manage a team with diverse experience and clinical knowledge, helping them develop their skills and careers. Management tasks like creating rotas, conducting return-to-work reviews, and performance management will also be part of your role.

Boots Opticians supports your development through our industry-leading ‘Step into Optics’ training programme and leadership development opportunities, fostering your career growth within the company.

What you’ll need to have

• Experience in a customer-facing role
• A desire to learn
• Leadership or coaching experience with a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Opportunities for clinical and non-clinical career development
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme including holiday buying, gym discounts, life assurance, and activity passes
• Access to free, 24/7 counselling and support via TELUS Health

Additional benefits are available; for more information, visit boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots Opticians

We promote an inclusive, diverse work environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer committed to diversity and positive working conditions. Join us and help us make a difference.

What's next

Thank you for considering this opportunity. If you apply, your application will be reviewed, and we will contact you for the next steps. We are open to discussing flexible working arrangements and providing reasonable adjustments during the application process.

Boots is a 'Ban the Box' employer and considers applicants with criminal convictions on a case-by-case basis.