Assistant Store Manager - Manchester/Salford

Metro Bank; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading bank as an Assistant Store Manager in Manchester/Salford, where you'll lead a team committed to delivering exceptional customer service. This role offers opportunities for growth and development while ensuring a vibrant team culture and operational excellence. Competitive salary and benefits are included.

Benefits

Competitive salary

Discretionary bonus

Holiday benefits

Healthcare

Pension

Discounts

Training opportunities

Internal career progression

Qualifications

• Passionate about delivering exceptional customer service.
• Ability to work in a fast-paced environment and learn quickly.
• Commitment to learning and growth.

Responsibilities

• Support the Store Manager in supervising the team and operational activities.
• Inspire and nurture colleagues by exemplifying our values.
• Assist customers with complex queries and handle complaints to resolution.

Skills

Customer Service

Problem Solving

Time Management

Attention to Detail

Team Leadership

Job description

Assistant Store Manager - Manchester/Salford

Location: Manchester (Market Street), Greater Manchester

Job Category: Other

Team: Retail & Business Banking

Reference: 23253

Closing Date: 01-Jul-2025

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first. Our culture is all about bringing out the best in our colleagues, making sure everyone feels valued, respected, seen, and included. We believe in a diverse and inclusive workplace and seek the best talent from various communities.

Role Overview: As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, ensuring exceptional customer service. You will collaborate with other Assistant Store Managers, share responsibilities, and develop skills in service, risk, and people management. You will be the first point of contact for customers, playing a key role in creating fans and enhancing our brand image.

Key Responsibilities:

• Support the Store Manager in supervising the team and operational activities
• Inspire and nurture colleagues by exemplifying our values
• Assist customers with complex queries and handle complaints to resolution
• Coordinate team schedules and provide leadership
• Support colleagues’ development and participate in store events
• Look for ways to surprise and delight customers

Requirements:

• Passionate about delivering exceptional customer service
• Understanding of job-related risks and stakeholder impact
• Ability to work in a fast-paced environment and learn quickly
• Commitment to learning and growth
• Attention to detail and excellent time management
• Full operational accountability of the store
• Flexibility to work various shifts over seven days

Our Promise:

• Competitive salary, discretionary bonus, and benefits including holiday, pension, healthcare, and discounts
• Training and internal career progression opportunities

Note: The successful candidate will work out of both Manchester and Salford stores.