Shop Manager

Betfred Group; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

Betfred Group is seeking a Shop Manager who will be pivotal in leading retail operations to deliver an exceptional betting experience. This role encompasses team leadership, customer engagement, and the promotion of safe gambling practices. The ideal candidate should have previous management experience, strong customer service skills, and the ability to work flexible hours. Join Betfred to be part of a dynamic and inclusive team, where opportunities for growth and reward are plentiful.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Life milestone rewards

Financial wellbeing package

Mental health support

Training and development opportunities

Qualifications

• 18+ and right to work in the UK.
• Able to work evenings, weekends, and public holidays.
• Passion for sports, betting, and gaming is beneficial.

Responsibilities

• Lead and develop a team of retail colleagues.
• Ensure excellent customer service and retail standards.
• Promote responsible gambling practices.

Skills

Management experience in the betting or gambling industry

Customer service skills

Ability to build relationships

Eagerness to learn

Job description

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...

Responsibilities

Here is where you come in…

Our shops are at the heart of our business, and they all play a key part in their local community.As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.

Day-to-day, you will b e responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience.You will become an expert in betting and make sure our customers enjoy our products and services responsibly.Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

Skills & Experience

What you’ll need to succeed

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Previous management experience in the betting or gambling industry
• Ability to build credible relationships with colleagues and customers
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.
• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.