Assistant Store Manager | Leeds

Ace & Tate; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager and make a real impact in the eyewear industry. This role combines customer service with team leadership, allowing you to train and support staff while ensuring a high level of service on the shop floor. With a focus on inclusivity and personal growth, you will enjoy a supportive onboarding process and continuous learning opportunities. The company offers an indefinite contract, generous holiday entitlement, and unique perks like discounts on eyewear and gym sessions. If you're passionate about retail and people, this is your chance to shine!

Benefits

8% monthly bonus

28 days holiday entitlement

Regular team events

Unlimited access to learning portal

Discounts for gym sessions

Free access to online psychologist

2 free pairs of eyewear per year

20% discount for friends and family

Qualifications

• Experience in retail and strong customer service skills are essential.
• Ability to train and support a team effectively.

Responsibilities

• Support the store manager with daily operations and team management.
• Provide excellent customer service and style advice.

Skills

Customer Service

Retail Experience

People Skills

Job description

Hi! We’re Ace & Tate and we make glasses. It sounds fairly simple, and that’s the whole point. Since our start in Amsterdam in 2013 we’re here to inject a good dose of common sense into our industry by making well-designed, quality eyewear accessible to everyone. Great fits that last, for all eyes. Are you ready to make a real impact as an Assistant Store Manager (FT) in our store in Leeds?

Just ask yourself, are you…
Cheerful? (Our glass is always half full)
Committed? (We walk the talk and deliver)
Accessible? (We are approachable, open-minded, inclusive)
Straightforward? (We cut the crap)

Your role in the team:
Glasses are only one side of the story; excellent sales advice and customer service are the other. Our Assistant Store Managers use their retail experience to assist our clientele, train our Sales Assistants and support our Store Managers. So, you will be:

• Supporting the store manager with day-to-day management;
• Training a dedicated team to deliver high level customer service;
• Assisting our customers - from polishing lenses over fitting frames to giving tailored style advice.

*This job = 80% shop floor and 20% back office

You can make a difference by employing your people skills, retail experience, and service-oriented nature!

Don't worry, we've got you covered with:
Dedicated onboarding per role;
1:1 training with a buddy;
Online and offline learning environment.

Our jobs are for everyone, even if you don’t have previous optic experience. Even if you don’t wear glasses.

Here is what we’ll offer you as Assistant Store Manager:

• An indefinite contract;
• The possibility of an 8% monthly bonus for reaching store targets;
• 28 days holiday entitlement, 30 days after one year of service, and 33 days after two years (based on full-time employment);
• Regular team events;
• Unlimited access to our internal learning portal;
• We care about you; hence we provide you with discounts for gym sessions and unlimited, free access to an online psychologist through ClassPass and OpenUp;
• (Continue to) expand your eyewear collection - up to two free pairs of opticals or sunglasses per year and a 20% discount for friends and family;

Did we just describe your dream job? Well, then you might as well apply!
It’s as simple as this:
Click & Apply → Call & Match → Join the team

Ace & Tate is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees.