Assistant Store Manager: Lead Team & Customer Experience

Screwfix; Scotland; On-site; GBP 28,000 - 38,000; Part time

Benefits offered by this job

28 days annual leave

20% discount with Screwfix

Annual bonus scheme

Pension scheme

Discounted healthcare and life cover

Job summary

Screwfix in the United Kingdom is seeking an aspiring manager to support the Retail Branch Manager and help lead a busy store. The role focuses on delivering excellent customer service, driving sales, and ensuring smooth daily operations from front of house to the warehouse.

You will play a hands-on role in mentoring staff, managing shifts, and contributing to store profitability while upholding Screwfix standards and values.

Qualifications

• Experience in people management and delivering great customer service.
• Ability to lead a team and motivate staff to achieve targets.
• Strong understanding of rostering, budgeting, and stock control.
• Proactive mindset with a drive to improve processes and efficiency.

Responsibilities

• Store standards – ensure smooth operation with Branch Manager oversight.
• Inspire and lead the team to deliver a great customer experience.
• Oversee store management tasks including budgets, rosters, payroll, P&L analysis and stock control.

Skills

Management experience

Customer service orientation

Lead by example

Team leadership

Goal-oriented

Job description

Screwfix in the United Kingdom is seeking an aspiring manager to support the Retail Branch Manager and help lead a busy store. The role focuses on delivering excellent customer service, driving sales, and ensuring smooth daily operations from front of house to the warehouse.

You will play a hands-on role in mentoring staff, managing shifts, and contributing to store profitability while upholding Screwfix standards and values.