Assistant Store Manager — Lead Sales & Customer Experience

Emma – The Sleep Company; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Bonus pay

Mental health platform

Company parties (Lisbon/Frankfurt)

Employee discount

In-store onboarding

Job summary

Emma – The Sleep Company is seeking an Assistant Store Manager for our Manchester Arndale store to drive sales, coach Sleep Experts and maintain outstanding customer experiences. You will partner with the Store Manager to deliver strong operational standards and visual merchandising excellence.

You should have prior experience as an Assistant Manager or Supervisor in retail, a proactive sales mindset, and fluency in English.

Qualifications

• Experience as an Assistant Manager or Supervisor in a retail environment.
• Strong sales skills with a proactive, customer-oriented approach.
• Ability to interpret commercial KPIs and translate them into actions.
• Continuous pursuit of improvements in sales processes or visual merchandising.
• Fluency in English.

Responsibilities

• Motivate and manage the sales team to meet and exceed sales targets.
• Understand customer preferences and make product recommendations to deliver a high-quality experience.
• Oversee administrative tasks, stock management and shift coordination.
• Execute visual merchandising guidelines to the highest standards.
• Take responsibility for the store in the absence of the Store Manager.

Skills

Sales

Customer service

Leadership

KPIs

Merchandising

Job description

Emma – The Sleep Company is seeking an Assistant Store Manager for our Manchester Arndale store to drive sales, coach Sleep Experts and maintain outstanding customer experiences. You will partner with the Store Manager to deliver strong operational standards and visual merchandising excellence.

You should have prior experience as an Assistant Manager or Supervisor in retail, a proactive sales mindset, and fluency in English.