Assistant Store Manager - Home Store

E8surveys.com; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Store Manager in a fast-paced environment, where your leadership will inspire staff and volunteers to deliver exceptional customer service. This role involves supporting the Store Manager and taking charge when they are unavailable, ensuring the store operates smoothly and efficiently. You'll be at the forefront of maximizing sales and maintaining high standards of visual merchandising while contributing to a cause that funds life-saving research. If you're passionate about retail and community impact, this is the perfect opportunity for you to grow your career and make a difference!

Benefits

38 days annual leave

Holistic support leave

Wagestream access

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with employer contribution

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a customer-facing role and supervisory experience.
• Passion for delivering exceptional customer service and achieving retail standards.

Responsibilities

• Support the Store Manager in daily operations and take charge in their absence.
• Inspire staff and volunteers to deliver excellent customer service.

Skills

Customer Service

Supervisory Skills

Commercial Awareness

Team Development

Results Orientation

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our home store team in Cambourne so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

This is a full-time 37.5 hours per week position on a permanent contract.

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, helps us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (with the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Wagestream - claim early access to your wages as you earn them
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discount options for gym membership
• Discounts with a range of retailers

Ready to apply?

To apply, please follow these simple steps:

• Click the “Apply” button below.
• You’ll be seamlessly redirected to the BHF Careers page.
• Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check.

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.