Assistant Store Manager - Famous Footwear

Famous Footwear; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Famous Footwear is seeking an Assistant Store Manager in London to enhance customer experiences and lead retail operations. The role involves inspiring team performance, driving sales, and managing store activities. With a culture valuing diversity, you'll guide a motivated team in a supportive environment while enjoying perks like discounts and career development opportunities.

Benefits

30% Associate Discount across retail stores

Education assistance up to $7500 per year

Relaxed dress code

Access to early pay

Ease of transferring locations

24/7 access to employee assistance programs

PTO, Health, and Retirement benefits for eligible associates

Qualifications

• At least 1 year of sales experience, preferably in retail.
• Experience in interviewing, hiring, and training staff.
• Ability to lead and motivate team effectively.

Responsibilities

• Inspire customer connection and foster a positive team environment.
• Manage retail operations and support staffing levels.
• Step in for Store Manager when needed, ensuring compliance and training.

Skills

Customer engagement

Team leadership

Sales motivation

Education

High School Diploma/GED

Job description

Assistant Store Manager - Famous Footwear

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Assistant Store Manager - Famous Footwear

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As a full-time AssistantStore Manager, you are passionateabout providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role ofthe store leader in the absence of the Store Manager. You are a people leader,developing your ability to motivatea team to achieve sales targetsand growth goals. Through personal demonstration, training, and development, you support an in-store culturewhere customers say, “I’ll take it”and areloyalto your store, our brands, and our company. You are enthusiastic about the product and presentation of your store, staying up to date on trends, and supporting the educationof the store team to do the same. Most importantly, you LOVE shoes, and regardless of your style, you help every personwho enters your store experience a little bit of that Famous Feeling.

What You’ll Be Doing

• Inspire the Customer Connection:You’ll inspire associates with integrity and drive, fostering a culture of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both. To help your team be their best, you infuse coaching moments for the selling behaviors behind our Customer Connection.
• Champion Talent Discovery: You’ll be enthusiastic and proactive about seeking out and networking with exceptional external talent, knowing that each hire has the potential to elevate the store’s sales growth. Collaborate with the Store Manager to interview and hire individualspassionate about creating top-notch customer experiences driven by attentiveness to service and determination to sell.
• Ace Retail Operations & Support Staffing Levels: You’ll know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker. From pricing to shipping processing and inventory, you’ve got daily operations dialed in, leveraging our store standards as the framework of success to keep our famous styles easily shoppable. You’ll support staffing levels set by the Store Manager considering Associate availability, peak days, and seasonal hiring needs.
• Leverage Insights to Deliver Results:Taking accountability for your goals and their impact on your location’s overall performance, you’ll bring your best to each day. Drive sales with purpose and determination to achieve goals and, in partnership with the Store Manager, apply insights and observations to continually improve results. Every shoe sale counts!
• Be a Culture Builder:You’ll support a work and team environment where diversity and inclusivity are valued as our team superpower, ensuring each associate feels included and respected. Maintain and encourage a positive and proactive mindset, even in the face of challenges, you’re the type of person who leads by example and uplifts and supports others. Your elevated level of engagement will be a tool to increase retention and improve Associate effort and performance.
• Be our Store Manager’s Right Hand.When the Store Manager is away, you will step into their shoes, further developing and refining your already strong people leadership and store management skillset. Your high standards will keep you sticking to policies and ensure compliance of all company programs through training, ongoing development, and consistent inspection and follow-up. Accurately assess strengths and opportunities of team to develop internal talent in partnership with the Store Manager.
  
  

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met.

Perks You’ll Enjoy!

• Our Shoe Discounts.No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Caleres's retail stores - Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Career Development and Learning Opportunities.We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow their careers at our corporate offices.
• Relaxed Dress Code & Small Team Environment.You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet
• Ease of Transferring Locations.We have over 850 store locations you can easily transfer within.
• Employee Assistance Programs. Receive 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources and more, via online & phone.
• Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
  
  

Preferred Qualifications & Education

• Has a High School Diploma/GED.
• Has at least 1 year of sales experience (retail sales preferred).
• Demonstrates experience in interviewing, hiring, and training people.
• Exhibits an ability to lead, manage, motivate, and communicate positively with store Associates at all levels.
• Displays ability to train, coach and develop Associates to provide an engaging customer experience and execute operational tasks.
• Exercises independent judgment and discretion partnering with Store Sales Manager, as needed.
• Demonstrates strong cognitive skills, including problem solving analysis, decision making, and financial and quantitative analysis.
• Has advanced working knowledge of general retail practices and procedures.
• Can work a flexible schedule to meet the needs of the business, including holidays, nights, weekends, and extended hours.
• Has basic computer skills.
  
  

Physical Requirements And/or Environment

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to be mobile on the sales floor for extended periods of time.
• At least 1+ years of Sales Experience required, preferably retail sales
• Demonstrates an advanced understanding of the general retail practices and procedures, essential for maintaining seamless operations.
• Experienced as a team leader, bringing the energy and enthusiasm needed to lead, motivate and communicate effectively with associates to achieve goals together.
• Brings valuable experience in interviewing, hiring, and training teams, showcasing a knack for identifying and nurturing talent.
• Excels in mentoring and training associates on both selling techniques and operational processes, ensuring a well-rounded and high-performing team.
• Ability to work a flexible schedule includes holidays, nights, weekends, and extended hours.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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