Assistant Store Manager | Cotswolds Designer Outlet | New Store Opening

REISS; Tewkesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established luxury brand is seeking an Assistant Store Manager for its new location at Cotswolds Designer Outlet. This exciting role involves leading a retail team to deliver outstanding customer experiences, driving sales, and ensuring operational excellence. Join a forward-thinking company that values sustainability and quality, and be part of a dynamic environment where your contributions will significantly impact the success of the store. With generous employee benefits and career development opportunities, this is a fantastic chance to further your career in retail management.

Benefits

Employee Discount

Seasonal Business Wear Allowance

Bonus and Commission Structures

Employee Assistance Programme

Health Support Cash Plan

Fitness Discounts

Enhanced Parental Pay

25 Days Annual Leave

Employee Referral Scheme

Career Development Opportunities

Qualifications

• Proven track record in retail management and driving sales.
• Strong ability to deliver exceptional customer service.

Responsibilities

• Oversee daily store operations and drive sales.
• Inspire team to deliver exceptional customer service.

Skills

Retail Management Experience

Customer Service Excellence

Commercial Product Management

Team Leadership

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.

What's this role about?

As part of our Retail team, you'll be joining our brand new store at Cotswolds Designer Outlet, opening July 2025, on a full-time basis as our Assistant Store Manager. You will be responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you'll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI's
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What you'll ideally bring to the role

• You'll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we're open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals

• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we'll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25 days annual leave
• Employee referral scheme
• Career development opportunities

Apply now to start your story at Reiss...

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.