Assistant Store Manager – Community Shop

Oxfam; Exeter; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxfam GB is seeking a Deputy Shop Manager to lead a busy Oxfam shop, drive sales, and support the Shop Manager. The role involves managing volunteers within an energetic, retail-focused environment and maintaining excellent customer service.

You will be part of a busy team that operates with a volunteer model, delivering on targets while fostering community engagement and inclusivity across shop activities.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to drive sales and manage stock and displays.
• Strong communication and customer service skills.

Responsibilities

• Oversee shop operations in the manager's absence and ensure smooth daily activities.
• Motivate and develop the shop team to deliver excellent customer service.
• Support merchandising and stock control to maximise sales.
• Engage with the local community and volunteers to grow supporters.

Skills

Retail management

Customer service

Merchandising

Budget & finance

Team leadership

Job description

Oxfam GB is seeking a Deputy Shop Manager to lead a busy Oxfam shop, drive sales, and support the Shop Manager. The role involves managing volunteers within an energetic, retail-focused environment and maintaining excellent customer service.

You will be part of a busy team that operates with a volunteer model, delivering on targets while fostering community engagement and inclusivity across shop activities.