Assistant Store Manager (Clinical)

Boots UK; Horsham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to free counselling and support

Job summary

A leading retail pharmacy in Horsham is looking for an experienced Assistant Store Manager to lead a team and deliver exemplary customer service. The role involves collaborating with the Store Manager on commercial planning and managing clinical tasks like patient pre-screening. Ideal candidates will be GOC registered and possess experience in a customer-facing role, as well as leadership skills. This is a full-time position with a focus on fostering an inclusive workplace.

Qualifications

• Must be GOC Registered.
• Experience in a customer-facing role is essential.
• Ability to lead or coach a team is required.
• Desire to learn and develop new skills.
• Experience leading or coaching a team.

Responsibilities

• Lead and inspire the team to deliver excellent customer service.
• Assist the Store Manager in developing the commercial plan.
• Manage clinical activities such as patient pre-screening and dispensing.
• Involve clinical activities such as patient pre-screening, dispensing and accuracy checks.

Skills

Customer service

Team leadership

GOC Registration

Desire to learn

Education

GOC Registered

Job description

Assistant Store Manager (Clinical)

Boots UK, Horsham, England, United Kingdom

About The Role

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and deliver the commercial plan that helps the business grow and change for the better. Your day will include customer service, store operations, and clinical activities such as patient pre‑screening, dispensing, and accuracy checks. You will manage a team with a range of experience, help them grow through training, and handle management tasks such as rota creation, return‑to‑work reviews and performance management.

What You’ll Need To Have

• GOC Registered
• Experience working in a customer‑facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Why Boots Opticians?

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing diversity and providing a positive and inclusive workplace for all.

What's next?

Thank you for visiting our careers page. If you decide to apply, your application will be reviewed and we will contact you for an interview. We are open to discussing part‑time, job‑share options and providing reasonable adjustments to support you throughout the process. Once an offer is made, a pre‑employment check, including DBS/PVG or Access NI, will be required. We are a Ban‑the‑Box employer and consider applicants with criminal convictions on a case‑by‑case basis.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail