Assistant Store Manager - Broadstairs Westwood Cross (40 hours)

Rituals; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is launching a new store at Westwood Cross Shopping Centre and seeks an Assistant Store Manager to drive team motivation and ensure exceptional customer service. You will be instrumental in creating a positive store culture and enhancing team performance through effective coaching and leadership.

Qualifications

• High energy, sense of humor, and unique ability to encourage others.
• Inspiring and performance-oriented with focus on customer satisfaction and sales.
• Experience in retail or hospitality with strong people management capabilities.

Responsibilities

• Motivate the team and provide meaningful shopping experiences for customers.
• Act as second-in-command to the Store Manager.
• Support in recruitment and coaching of store team members.

Skills

People management skills

Communication

Coaching

Decision-making

Problem-solving

Education

Relevant experience at Assistant Store Manager level or equivalent

Job description

Job Description

This position is for our brand new store opening in the Westwood Cross Shopping Centre!

Address: Westwood Cross Shopping Centre, Broadstairs, Kent, CT10 2BF

As Assistant Store Manager, your focus is on motivating your team and providing each customer with a meaningful shopping experience. You’ll also be second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities!

Qualifications

High on energy, low on ego, and with a good sense of humor!

You are unique because of your ability to encourage others and achieve your store’s goals in customer satisfaction and sales. As Assistant Store Manager, you are inspiring and performance-oriented.

Additionally, you have:

• Relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioral change and develop others.
• Decision-making and problem-solving skills.