Assistant Store Manager

Matalan; Yeovil; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave

Job summary

Matalan is hiring an Assistant Store Manager in Yeovil to help the Store Manager drive sales, KPI performance and exceptional customer service. You will lead, coach and develop the store team, ensuring stock availability and a strong VM standard to deliver a compelling shopping experience.

You will work closely with store management to drive performance, develop staff, and maintain compliance. A strong customer-focus and excellent communication are essential to succeed in this role.

Qualifications

• Demonstrated leadership in a retail environment.
• Proven ability to engage customers and deliver a high standard of service.
• Strong communication and people-management skills.
• Analytical mindset for sales performance and KPI tracking.

Responsibilities

• Support the Store Manager to exceed sales and KPI targets.
• Develop and lead a high-performing store team.
• Drive service culture through coaching and best practice sharing.
• Analyse daily sales performance and delegate resulting actions.
• Ensure compliance and audit activities across the store.
• Conduct regular performance reviews and support development.

Skills

Leadership

Communication

Analytical thinking

Customer service

Job description

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store.

Developing and leading a high performing team, you’ll drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

• You’ll work alongside the store management team to drive performance, development and succession planning
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience

• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.