Assistant Store Manager

Matalan; North East; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Colleague discount

25 days annual leave + bank holidays

Pension scheme

Life Assurance

Career development

Job summary

Matalan is seeking an Assistant Store Manager to support the Store Manager in achieving sales and profit targets while delivering key KPI’s. You will develop and lead a high performing team, drive VM initiatives and maximise stock availability to ensure a top-notch customer experience every day.

You will work with the management team to drive performance, coach staff, and deliver exceptional service. The role requires strong leadership, analytical ability and a passion for people development.

Qualifications

• Previous retail management experience.
• Proven track record of delivering KPI targets.
• Strong customer engagement and service standards.
• Leadership, listening and communication skills.
• Good analytical ability and data interpretation.
• Proven ability to develop others.

Responsibilities

• Support the Store Manager to drive performance and achieve KPI targets.
• Lead and coach the store team to deliver excellent customer experiences.
• Analyze sales performance and conduct floor walks to delegate actions.
• Ensure compliance and audit activities across the store.
• Complete regular performance reviews and provide development feedback.
• Ensure the VM guide is followed to deliver an inspiring shopping environment.

Skills

Retail management

Leadership

Customer service

Data analysis

Coaching

Communication

Job description

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store.

Developing and leading a high performing team, you’ll drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

• You’ll work alongside the store management team to drive performance, development and succession planning
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience

• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.