Assistant Store Manager

Matalan; Dunfermline; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave

Pension scheme

Life Assurance

Retail Rewards

Employee wellbeing support

Job summary

Matalan in Dunfermline is seeking an Assistant Store Manager to role model our values and support the Store Manager in achieving sales and KPI targets. You will lead a high performing team, drive VM excellence, and maximise stock availability while delivering an outstanding customer experience.

You will coach the team, analyse performance, and ensure compliance across the store. This role offers opportunities to develop colleagues and progress within a growing retail business.

Qualifications

• Experience leading a team in a retail environment.
• Proven ability to drive KPI performance and store standards.
• Strong customer engagement and service focus.
• Excellent communication and coaching skills.

Responsibilities

• Collaborate with store management to drive performance and succession planning.
• Coach team to deliver a service culture and share best practices.
• Analyse daily sales performance and action delegated improvements.
• Ensure compliance and conduct regular audits in store.
• Run regular performance reviews to identify development needs.

Skills

Leadership

People management

Analytical skills

Communication skills

Job description

About the Role

As an Assistant Store Manager at Matalan, you will role model our Matalan values and behaviours to support the Store Manager in exceeding sales and profit targets and delivering all agreed KPI's in your store.

Developing and leading a high performing team, you will drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

• You will work alongside the store management team to drive performance, development and succession planning.
• Drive a service culture within the store through coaching the team and sharing best practice.
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team.
• Take responsibility for all aspects of compliance and audit related activities across the store.
• Complete regular performance reviews to identify development needs and encourage open and honest feedback.
• Ensure the VM guide is followed to deliver an inspirational shopping experience.

About You

• Previous retail management experience, ideally within a volume retailer.
• Demonstrable track record of delivering high standards and KPI's.
• Proven high standards of customer engagement and service.
• Strong leadership, listening and communication skills.
• Good analytical ability and data interpretation skills.
• Proven ability to develop others.

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever‑evolving here.

We know as a team we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open‑mindedness and growth.

We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Benefits

In addition to competitive salaries, we also offer the below core benefits.

• 20% colleague discount, which increases with length of service.
• 25 days annual leave plus bank holidays (pro‑rata basis dependent on contracted hours).
• Optional extra holiday buy scheme up to 5 days per year.
• PLUS 1 extra free day leave to support your wellbeing.
• Thrive Recognition Scheme.
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust.
• Life Assurance.
• Retail Rewards platform offering discounts for multiple retailers.
• Pension Scheme.
• Access to a wide range of career development.
• Additional benefits may apply depending on your role and area of the business.