Assistant Store Manager

FashionUnited Group; Winchester; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team-oriented environment

Job summary

Clarks in Somerset, England is seeking an Assistant Store Manager to support the Store Manager in leading the retail team and driving daily operations. This hands-on role blends leadership, customer service and operational management to ensure the store runs smoothly and hits performance goals.

The ideal candidate will have retail leadership experience, strong interpersonal skills, and the ability to coach staff in a fast-paced environment.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong interpersonal and communication skills.
• Solid organizational and problem-solving abilities.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems and inventory management.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Support sales targets, KPIs, and profitability goals.
• Supervise, coach, and motivate staff for excellent customer service.
• Help manage scheduling, training and performance evaluations.
• Ensure compliance with policies, health & safety, and loss prevention.
• Handle customer inquiries professionally to ensure a positive experience.
• Monitor inventory and maintain visual merchandising standards.
• Act as Store Manager when required.

Skills

Retail leadership

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Flexible availability

Tools

POS systems

Inventory management

Microsoft Office/Google Workspace

Job description

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, including opening/closing procedures, merchandising, and cash handling
• Support the Store Manager in achieving sales targets, KPIs, and profitability goals
• Supervise, coach, and motivate staff to deliver exceptional customer service
• Help manage employee scheduling, training, and performance evaluations
• Ensure compliance with company policies, health and safety standards, and loss prevention practices
• Handle customer inquiries and complaints professionally to ensure a positive shopping experience
• Monitor inventory levels, assist with stock replenishment, and maintain visual merchandising standards
• Step in as acting Store Manager when required

Qualifications

• Previous experience in retail leadership, supervisory, or keyholder roles preferred
• Strong interpersonal and communication skills with the ability to lead and inspire a team
• Solid organizational and problem-solving abilities
• Comfortable working in a fast-paced retail environment
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools
• Flexible availability, including evenings, weekends, and holidays

What We Offer

• Competitive pay
• Opportunities for growth and career development
• A supportive and team-oriented work environment

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.

Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot™ and Clarks Wallabee™. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.

Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.

Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.

England, United Kingdom of Great Britain and Northern Ireland