Assistant Store Manager

British Heart Foundation; Portsmouth; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join the British Heart Foundation as an Assistant Store Manager in Southsea! This permanent role involves supporting the store manager, supervising staff, and ensuring excellent customer service in a fast-paced retail environment. Enjoy diverse opportunities for progression and valuable benefits while contributing to life-saving research funding.

Benefits

38 days annual leave

Wagestream for early wage access

25% staff discount

Health cash plan

Access to 24/7 Virtual GP

Pension contributions up to 10%

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role.
• Supervisory experience is required.
• Passion for exceptional customer service and retail standards.

Responsibilities

• Support the Store Manager in daily operations.
• Ensure high standards of customer service.
• Achieve sales targets and maintain visual merchandising.

Skills

Customer service

Supervisory skills

Commercial awareness

Creativity

Team development

Results-driven

Job description

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Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Southsea, and we believe you could be the perfect match!

This is a permanent contract working 35 hours a week, fully flexible including weekends.

The opportunity

Are you looking for an opportunity to progress in store management?

We’re seeking an Assistant Store Manager to support our fashion store team in Southsea, playing a key role in daily operations and team support.

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

You will inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. Your contributions will include:

• Ensuring the highest standard of customer service
• Achieving sales targets
• Maintaining high visual merchandising standards
• Maximising sales through physical and digital channels
• Supporting recruitment and development of volunteers
• Achieving campaign activity expectations
• Working with the manager to manage stock

Our stores operate in a fast-paced environment and trade 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis.

Due to the volume of donations, the role can be physically demanding but rewarding, as you contribute to funding life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with a creative approach to ideas
• An inclusive approach to team development
• A passion for delivering exceptional customer service and retail standards
• Results-driven with integrity

What’s important to us?

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewellery, and more, available in-store and online. We connect with local communities and promote sustainability by reducing waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of waste from landfill annually.

Everything we do funds lifesaving research for heart and circulatory conditions. We are ambitious and committed to making a difference—your contribution can help us get there sooner!

Our commitment to diversity

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and other employee networks, foster an environment where everyone can succeed.

Why join the BHF?

We support internal career progression and offer comprehensive benefits, including:

• 38 days annual leave (plus options to buy or sell leave)
• Wagestream for early wage access
• Additional support leave days
• Enhanced family policies
• 25% staff discount
• Health cash plan
• Access to a 24/7 Virtual GP and Employee Assistance Program
• Pension contributions up to 10%
• Cycle to work scheme
• Discounts on gym memberships and retailers

Ready to apply?

1. Click the “Apply” button below.
2. You will be redirected to the BHF Careers page.
3. Complete the application, submit your CV, and upload your employment history.

What do I need to know?

DBS Check: Any employment offer is subject to a satisfactory DBS check.

Inclusivity: We are committed to fairness and use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged as we may close the advert early if filled.

Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria.