Assistant Store Manager

REISS; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

REISS is seeking an Assistant Store Manager for its Milton Keynes location. This role involves delivering outstanding customer service, achieving sales targets, and ensuring operational excellence in a premium retail environment. Ideal candidates will be experienced in retail management, passionate about luxury products, and strong team leaders. The position is full-time and offers various employee benefits, including a seasonal business wear allowance and wellness support.

Benefits

Seasonal business wear allowance

Rewarding bonus and commission structures

Wellbeing and financial support

Low monthly cost health support

Fitness discounts

Family friendly policies

Qualifications

• Previous retail management experience at a similar level.
• Proven track record of excellent customer service delivery.
• Ability to work under pressure in a fast-paced retail environment.

Responsibilities

• Overseeing the day-to-day running of the store.
• Identifying sales opportunities and maximizing profitability.
• Inspiring the team through training and support.

Skills

Customer Service

Team Management

Sales Maximization

Operational Excellence

Communication Skills

Retail Management Knowledge

Job description

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With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Milton Keynes on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay