Assistant Store Manager

The LEGO Group; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading company as an Assistant Store Manager in London, ensuring exceptional guest experiences while leading a dedicated team. This role involves direct engagement with customers, store operations, and team development in a vibrant retail environment. Enjoy benefits like generous discounts, wellness programs, and family care leave as you advance your career in retail.

Benefits

Family Care Leave

Life and disability insurance

Wellness programs

Colleague discount

Bonus scheme

Qualifications

• Proven experience in retail environment, ideally as Assistant Store Manager or Supervisor.
• Expertise in space management and visual merchandising.
• Experience in recruitment, selection, and training.

Responsibilities

• Lead the team to ensure excellent customer service and satisfaction.
• Collaborate with the Store Manager to meet and exceed sales goals.
• Recruit, train, and develop team members to ensure productivity.

Skills

Customer service

Leadership

Communication

Conflict resolution

Education

Experience in retail management

Job description

Social network you want to login/join with:

Assistant Store Manager in the LEGO Store Battersea Power Station SW11

Are you ready to inspire a team to deliver an outstanding guest experience?

Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions.

Core Responsibilities

• Lead by example, ensuring excellent customer service is provided by the team at all time.
• Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum.
• Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator.
• Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed.
• Cultivate a positive team environment that promotes a safe and fun atmosphere.
• Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team.
• Play your part in our team succeeding

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell

Do you have what it takes?

• Equivalent, previous work experience in a Retail environment.
• Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor.
• Space management and visual merchandising expertise.
• Effective organisational, verbal and written communication skills, conflict resolution skills.
• Experience of working with children.
• Experience in recruitment, selection, training.
• Financial awareness: loss prevention and cash management, scheduling and payroll management.
• Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.