Assistant Store Manager

Hotel Chocolat; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

Hotel Chocolat is seeking an enthusiastic Assistant Store Manager to join their growing retail team. The role involves supporting leadership initiatives, driving sales, and fostering a customer-focused environment. Candidates should have a passion for service and experience in luxury retail, contributing to a dynamic workplace.

Benefits

Incentives based on performance

50% unlimited staff discount

70% discount for stays in St Lucia hotel

Flexible working options

Qualifications

• Experience in a luxury brand or retailer.
• Proven high service guest interaction experience.
• Natural leadership skills.

Responsibilities

• Support Store Manager in leading the team.
• Drive store sales and exceed KPIs.
• Maximize commercial opportunities.

Skills

Leadership

Customer Service

Sales Strategy

Job description

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Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

• Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
• Drive store sales and profit plan and take action to maximise performance.
• Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
• Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

WHO YOU ARE & WHAT YOU HAVE

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Demonstrable experience in high service guest interaction.
• Natural leadership qualities to get the best of your high performing team both individually and as a whole.
• A passion for chocolate, our brand and for giving the best service to our guests.

For your hard work and commitment, we will give you:

• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company