Assistant Store Manager

Big Yellow Self Storage; Chester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in self-storage is looking for an Assistant Store Manager to join their Chester location. This role involves driving team performance and providing exceptional customer service. With a commitment to employee wellness and development, the company offers competitive pay, quarterly bonuses, and various benefits including additional days off and professional training. Ideal candidates will possess strong leadership skills and a passion for retail management.

Benefits

Competitive annual pay review

Quarterly team bonuses

28 days holiday increasing with service

Training and career development

Pension and sharesave schemes

Social events throughout the year

Free on-site parking

Cycle to work scheme

Qualifications

• Experience in leadership and retail management.
• Strong communication and interpersonal skills.
• Ability to drive team performance and enhance customer satisfaction.

Responsibilities

• Lead and motivate your team to achieve store performance.
• Ensure high levels of customer service are maintained.
• Manage store operations in the absence of the Store Manager.

Skills

Customer Service

Team Leadership

Sales Management

Commercial Awareness

Job description

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Role: Assistant Store Manager / Location: Chester / Salary: £28,538 per annum (OTE £31,391) plus benefits / Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What We Give Back To You

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)
  
  

What you`ll be doing

Responsibilities

As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:

• Leading from the front and work shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure there is a strong pipeline of talent
• Support in creating a working environment where people are happy to come into work
• Ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service
• Maintain commercial awareness of competitors to improve team and store performance
• Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
• Encourage a positive and flexible approach to daily management of the store/team
  
  

Find out more about a Store Role

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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