Assistant Store Manager

Welcome Break; Lisburn; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

30 days holiday

Employee discounts

My Welcome Break discounts

Pension after probation

Career training

Free on-site parking

Hotel discounts

Job summary

Welcome Break in Lisburn is seeking an Assistant Manager to oversee the busy store’s daily operations, support the store manager, and lead the team to deliver outstanding customer experiences. You will develop leadership and operational skills with real opportunities for career progression, while enjoying flexible hours that fit your lifestyle.

This role focuses on customer service excellence, people management, and driving profitable sales growth in a fast-paced environment across our popular

Qualifications

• Experience in a supervisor or management role in customer service.
• Passion for delivering great customer service.
• Ability to motivate others and lead by example.

Responsibilities

• Oversee the smooth operation of a busy store.
• Support the store manager and team to deliver outstanding customer experiences.
• Lead colleagues to deliver profitable sales growth and strong customer satisfaction.

Skills

Customer service

People management

Leadership

Multi-tasking

Business mindset

Job description

Full-time role | Rewarding salary package up to £28, 000 with fantastic benefits and discounts

Lisburn, County Down, BT27 5SE, United Kingdom, BT27 5SE

Job ID: 129480

Welcome Break is part of the Applegreen Group and operates five sites across Northern Ireland, offering well‑known brands such as our Forecourts (Petrol stations), Shop, Bakewell, Subway, Burger King, M&S, Chick‑Fil‑A, Chopstix, Lavazza, and Greggs.

As an Assistant Manager at Welcome Break, you’ll be instrumental in overseeing the smooth operation of a busy store, supporting the store manager and your team as well as leading your colleagues to deliver outstanding experiences for every customer who visits.

You’ll work closely with the store manager, develop your leadership and operational skills, and have real opportunities to progress your career further, all while benefitting from flexible hours that work around your lifestyle.

This role could be a great fit if you:

• Have experience in a supervisor or management role in customer service
• Be passionate about delivering great customer service.
• Be a good people manager who can motivate others and lead by example.
• Be a true multi‑tasker able to juggle a range of tasks.
• Be business‑minded and focused on delivering profitable sales growth.
• Have ambition to develop their management career.

What you'll get as an Assistant Manager at Welcome Break:

• 30 days’ holiday increases with service
• Employee discounts (25% off onsite Chick‑Fil‑A, Subway, Burger King, Chopstix, to name a few)
• My Welcome Break discounts - savings at hundreds of retailers
• Contributory pension (after 3 months)
• Structured career path and bespoke training
• Free on‑site parking
• Generous discounts on hotel rooms for you and family members

Due to responsibilities within the Assistant Manager role applicants will need to be 18 years of age or over.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.