Assistant Store Manager

REISS; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading luxury brand as an Assistant Store Manager at their new Heathrow store. The role involves delivering premium customer service, achieving sales targets, and managing operations while inspiring a dedicated retail team. REISS offers opportunities for growth and a supportive work environment.

Benefits

Seasonal business wear allowance

Rewarding bonus and commission structures

Employee Assistance Programme

Medical cash plan

Fitness discounts

Enhanced parental pay

Qualifications

• Previous retail management experience at a similar level.
• Proven track record of increasing business performance.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Supervising day-to-day running of the store.
• Achieving and exceeding targeted KPIs.
• Inspiring and training the team to deliver exceptional service.

Skills

Retail management experience

Exceptional customer service

Commercial product management

Team leadership

Communication skills

Job description

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With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our brand new store in Heathrow, Terminal 2 on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay