Assistant Store Manager

Toolstation; Hale; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Company pension

Life assurance

Bonus scheme

Cycle to work

Staff discounts

Training & development

Discounts across Travis Perkins

Job summary

Toolstation Ltd is seeking an Assistant Store Manager in Gillingham (Kent) for a 6-month fixed term contract. This full-time role (40 hours per week) involves leading the team, checking deliveries, stocking shelves and delivering excellent service.

You will deputise for the Store Manager, coach the team, and drive customer loyalty while maintaining branch standards and product availability.

Qualifications

• Proven ability to lead a team in a busy retail environment
• Strong customer service focus with coaching skills
• Ability to motivate and engage staff to meet targets
• Comfortable working in a fast-paced store setting
• Willingness to muck in with day-to-day store tasks
• Positive attitude and resilience in challenging situations

Responsibilities

• Support for Store Manager in achieving and exceeding targets
• Lead, coach and engage the team to create a great place to work
• Check deliveries, unpack, stock shelves and maintain shop standards
• Deliver outstanding customer service with a smile, even when busy
• Build relationships with customers to ensure they have what they need for the job
• Create a fun, high-performing environment with strong product availability

Skills

Leadership

Coaching

Customer service

Teamwork

Flexibility

Positive attitude

Job description

Assistant Store Manager

Company: Toolstation Ltd

Salary: £30,825.60 to £30,825.60 a year

Hours: Full-time

Location: Gillingham, ME8 0PY

Job type: Permanent

Posting date: 17 Oct 2026

Closing date: 15 Nov 2026

What you'll do

Assistant Store Manager in Gillingham (Kent)

40 hours per week

6 months Fixed Term Contract

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Acting as an inspirational leader, inspiring customer loyalty and coaching the team to be the best they can be. This isn’t your average retail role. It’s much more than just a store job. Of course, you’ll serve customers, but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Day-to-day

• Supporting: Whether you’re deputising for the Store Manager in their absence or supporting them in achieving and exceeding targets.
• Leading: Coaching, motivating and engaging the team creating a great place to work where engagement is key.
• Mucking in: Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service: Providing a great customer experience with a smile on your face - no matter how busy you are.
• Asking questions and building relationships: Making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment: Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you'll bring

• Knowledge: Use all you know about Retail and your understanding of leading a team to deliver great results.
• Hard work and passion: Be dedicated to leading a team to deliver superb customer service and amazing results.
• A love of team work: Be happy to muck in and get your hands dirty.
• A positive attitude: Make sure that our customers have a great experience while in our branch keeping the team motivated in the face of adversity.
• Flexibility: Be there when we need you, be open to change and additional responsibility.
• Yourself: Bring your whole self to work and let your true personality shine through.

What you'll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want - up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development - including access to our very own Toolstation Academy programmes.

Plus, you’ll receive some of the best benefits in retail. So, as well as 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays), company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability