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Toolstation Ltd; Gillingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Company pension scheme

Life assurance

Bonus scheme

Cycle to work scheme

Save and buy as you earn

Discounts across Travis Perkins group

Financial education and support

Recognition awards

Discounts at over 1000 retailers

Job summary

Toolstation Ltd in Gillingham (Kent) is seeking an Assistant Store Manager for a 40-hour week on a 6-month fixed-term contract. You will lead the team, coach staff and ensure high store standards while delivering outstanding customer service.

You will also manage deliveries, stock shelves and maintain product availability, creating a welcoming and productive branch environment for both colleagues and customers.

Qualifications

• Experience in leading a retail team and delivering great customer service.
• Proven ability to motivate staff and drive results.
• Flexible and adaptable to changing store needs.
• Positive, proactive attitude with a focus on guest satisfaction.

Responsibilities

• Lead and support the store team to achieve and exceed targets.
• Coaching, motivating and engaging staff to create a great place to work.
• Assist with deliveries, stock shelves and maintain branch standards.
• Deliver excellent customer service with a smile even when busy.
• Build relationships with customers to ensure they have everything they need for the job.

Skills

Leadership

Customer service

Team motivation

Flexibility

Positive attitude

Job description

Assistant Store Manager in Gillingham (Kent)

40 hours per week

6 months Fixed Term Contract

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Acting as an inspirational leader, inspiring customer loyalty and coaching the team to be the best they can be. This isn’t your average retail role. It’s much more than just a store job. Of course, you’ll serve customers, but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Day-to-day

Supporting. Whether you’re deputising for the Store Manager in their absence or supporting them in achieving and exceeding targets.

Leading. Coaching, motivating and engaging the team creating a great place to work where engagement is key.

Mucking in. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.

Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are.

Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.

Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you'll bring

Knowledge. Use all you know about Retail and your understanding of leading a team to deliver great results.

Hard work and passion. Be dedicated to leading a team to deliver superb customer service and amazing results.

A love of team work. Be happy to muck in and get your hands dirty.

A positive attitude. Make sure that our customers have a great experience while in our branch keeping the team motivated in the face of adversity.

Flexibility. Be there when we need you, be open to change and additional responsibility.

Yourself. Bring your whole self to work and let your true personality shine through.

What you'll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.

Plus, you'll receive some of the best benefits in retail.

• 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• company pension scheme
• life assurance
• bonus scheme
• cycle to work scheme
• save and buy as you earn
• 20% discounts across all Travis Perkins companies
• financial education and support
• recognition awards
• discounts at over 1000 other retailers

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability