Assistant Store Manager

Pronovias Group; Greater London; Sur place; GBP 30 000 - 45 000; Plein temps

Résumé du poste

A leading bridal company in London is seeking an Assistant Store Manager to lead and motivate the store team while ensuring the highest levels of customer satisfaction. The ideal candidate will have 5 to 7 years of experience in a similar role within a bridal or luxury fashion environment, along with strong skills in managing P&L and analytics. Fluency in English is mandatory, with knowledge of Spanish as a plus. This position offers a chance to join a passionate team dedicated to making every customer happy.

Qualifications

• 5–7 years as Assistant Store Manager in luxury brand.
• Experience managing a P&L and working with KPIs.
• Strong Excel skills for analytics and reporting.

Responsabilités

• Foster team motivation and monitor set objectives.
• Manage the store team's timetable and reports.
• Ensure customer satisfaction during fittings and sales.

Connaissances

Team motivation

Analytical skills

Customer service

P&L management

Fluency in English

Formation

Business and/or fashion design

Outils

Excel

Description du poste

Join Pronovias Group as Assistant Store Manager in London.

Pronovias Group, headquartered in Barcelona and founded in 1922, is the first global bridal group shaping the future of our industry. Our team is united by passion and a shared drive to make every woman truly happy. We own leading bridal brands including Pronovias, Vera Wang Bride, St Patrick's, White One, Nicole and Ladybird.

Key Responsibilities

• Foster team motivation.
• Distribute and share the set‑up objectives with the store team, monitoring them closely.
• Manage the store team timetable as well as their absences and corresponding reporting.
• Coordinate and ensure that the different projects and development plans for the store team are applied.
• Foster the team growth to guarantee its profitability, acquiring a global business vision.
• Monitor the results of the store inventories.
• Organize, coordinate and monitor the store sales team to guarantee excellent customer service.
• Organize, coordinate and monitor the atelier team to guarantee that products are adjusted according to quality and established time, always assuring client satisfaction.
• Organize and supervise the after‑sales period (fitting, delivering, ironing and refit) of each dress, assuring client satisfaction in the planned fittings.
• Collaborate with sales consultants in providing advice to customers and being professional in helping customers decide.
• Provide updated information about the status of the store to the Store Manager in order to take appropriate decisions.
• Manage the daily appointment planning, fittings and tasks to guarantee correct organization according to human and material resources, assuring client satisfaction.
• Control available stock to carry out activities to minimize it, as well as increasing or adjusting orders according to customer requests. Inform store staff about possible adjustments in products, prices, IT, etc., to develop their activities satisfactorily.
• Assure a global store image, according to the company internal policy and perform as a PRONOVIAS ambassador.

Requirements

• Good academic background in business and/or fashion design.
• At least 5‑7 years as Assistant Store Manager in a bridal or ready‑to‑wear luxury brand, managing large teams.
• Experience managing a P&L, working with KPIs and strong Excel skills (analytics, reporting, action‑plan development).
• Fluency in English is mandatory; knowledge of Spanish is a plus.

If you feel this description fits you and you are excited to become part of the Pronovias team, we would be delighted to meet you!